Christine Fazlija
Oshawa,ON
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Eager to contribute immediate value through an exceptional work ethic and strong knowledge of branch operations.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
Continental Currency Exchange LTD.
Oshawa, ON
10.2021 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits.
- Payroll duties.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting company products and services.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Managed risk effectively through strict adherence to compliance guidelines.
- Completed UTR's and upheld strict compliance with regulatory agencies and supervisors.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Directed promotion and CCE loyalty efforts to build direct relationships with customers through our spring marketing.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
Education
GED -
Ontario Secondary School
03.2016
Skills
- Audit preparation
- Staff education and training
- Relationship building and management
- Employee Scheduling
- Staff Management
- Sales expertise
- Financial Services
- Client Relationship Management
- Cash Handling
- Attention to Detail
- Excellent work ethic
- Team Player
- Approachable
Languages
English
Native or Bilingual
Albanian
Elementary
Timeline
Assistant Branch Manager
Continental Currency Exchange LTD.
10.2021 - Current
GED -
Ontario Secondary School