Christine Farncombe
3653 Burnside Drive, Abbotsford,BC
Summary
I am organized, dependable and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. I am very dedicated and professional with a history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business. Exceptional customer relations experience to win new customers. with strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
33
33
years of professional experience
Work History
Body Shop Representative
Tag Auto Body & Collision Centre
07.2017 - Current
- Examined damaged vehicles to determine extent of structural, body, mechanical or interior damage
- Estimated cost of labour and parts to repair or replace each item
- Reviewed estimate with body shop manager or senior estimator
- Determined repair vs replacement of parts such as bumpers, fenders & doors
- Prepared insurance forms to indicate repair cost estimates and recommendations
- Processed invoices, parts labeling, kept track of returns.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Service and Parts Manager
Genesis Langley
07.2017 - 07.2021
- Managed parts inventory
- Ordered/returned parts
- Set up price codes and discount codes on in-house computer management system
- Provided customer service in person, on the phone, and via email
- Maintained customer service to create repeat customers
- Greeted customers, answered phones, scheduled service appointments
- Handled customer concerns in a timely manner
- Managed service technicians, scheduling.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Parts Manager
Langley Fiat
02.2013 - 04.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Ordered parts for customers, repair shops, and service department
- Processed and reshelved return orders, checking for discrepancies
- Submitted reports to senior management to aid in business decision-making and planning.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Parts Manager
Springmans Auto Centre
02.1991 - 07.2013
- Ordered parts for customers, repair shops, and service department
- Submitted reports to senior management to aid in business decision-making and planning
- Processed and reshelved return orders, checking for discrepancies and potential issues
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
Body Shop Estimating & Repairs - Automotive Technical Studies
I-CAR
Surrey, BC2024
Automotive Parts Red Seal - Automotive Parts
Kwantlen Polytechnic University
Surrey, BC02.1995
High School Diploma -
Lord Tweedsmuir
Surrey, BC06.1988
Skills
- POS systems operations
- Improving customer satisfaction
- Returns processing
- Customer Relations
- Stock management
- Staff Development
- Financial Management
- Payroll
- Performance Management
Languages
English
Additional Information
I am a hard working dedicated mother that has moved up in the automotive industry from parts delivery driver to parts manager, service and warranty manager and over to a fast paced Auto Body Shop. I am eager to learn new skills and highlight the talents I have learned. My top notch customer service skills
Timeline
Body Shop Representative
Tag Auto Body & Collision Centre
07.2017 - Current
Service and Parts Manager
Genesis Langley
07.2017 - 07.2021
Parts Manager
Langley Fiat
02.2013 - 04.2017
Parts Manager
Springmans Auto Centre
02.1991 - 07.2013
Body Shop Estimating & Repairs - Automotive Technical Studies
I-CAR
Automotive Parts Red Seal - Automotive Parts
Kwantlen Polytechnic University
High School Diploma -
Lord Tweedsmuir
Similar Profiles
Bhawani SinghBhawani Singh
Mechanic at Auto Body Works & Collision RepairMechanic at Auto Body Works & Collision Repair
Izaac MelendezIzaac Melendez
Detailer at Collision Pros Auto Body & PaintDetailer at Collision Pros Auto Body & Paint
Dilshad KhanDilshad Khan
Helper at Collision Craft Auto BodyHelper at Collision Craft Auto Body