Christine Elum
Langley,Canada
Summary
Experienced financial professional with over 20 years in the industry, recognized for excellent customer service skills. Currently serving as a Mortgage Fulfillment Officer, skilled in reviewing documents and monitoring transactions to ensure adherence to AML/ATF regulations. Adept at maintaining data and file integrity while supporting compliance initiatives. Committed to delivering accuracy, efficiency, and exceptional client experiences.
Overview
21
21
years of professional experience
Work History
Mortgage Fulfillment Officer
EQ Bank
06.2022 - Current
- Reviews mortgage documentation for compliance and accuracy.
- Analyzes mortgage application for red flags, misrepresentation and potential fraudulent transactions. Ensures adherence to AML/ATF regulations.
- Maintains data integrity and collaborates with internal teams to mitigate risk.
Customer Experience Associate
Scotiabank
01.2021 - 01.2022
Universal Banker
Scotiabank
01.2016 - 01.2021
Customer Relations Representative
Scotiabank
01.2005 - 01.2016
- Delivered exceptional client service while adhering to compliance standards. Served as a primary point-of-contact between management staff, sales representatives, vendors, suppliers resulting in seamless communication across various stakeholders.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Behavioral Science
Miriam College
Quezon City, Philippines03-1996
Skills
- Excellent Customer Service
- AML/ATF Compliance
- Regulatory Documentation Review
- Transaction Monitoring
- Audit Support
- Risk Assessment
- Attention to Detail
- Collaboration & Teamwork
- Critical Thinking
- Professionalism
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Mortgage Fulfillment Officer
EQ Bank
06.2022 - Current
Customer Experience Associate
Scotiabank
01.2021 - 01.2022
Universal Banker
Scotiabank
01.2016 - 01.2021
Customer Relations Representative
Scotiabank
01.2005 - 01.2016
Bachelor of Science - Behavioral Science
Miriam College