Christine Ellis

Delivered excellent customer service by assisting team members and supporting front-end operations to ensure timely product availability for customers. Maintained a clean, organized, and safe stockroom environment by receiving, sorting, labeling, and restocking merchandise efficiently.

Demonstrated strong ability to organize and prioritize workload, effectively managing daily tasks such as inventory processing, backroom replenishment, and product staging in high-volume retail settings. Consistently met productivity and accuracy goals while adhering to safety protocols.

Utilized clear verbal and written communication skills to read and follow shipping documents, inventory lists, and store policies in English. Collaborated with team members and supervisors to complete tasks on time and ensure smooth store operations.

Demonstrated excellent customer service skills by responding promptly and professionally to guest and management requests and ensuring a welcoming, clean environment. Performed detailed cleaning of guest rooms, lobbies, corridors, and public areas, following health and safety standards and professional cleaning checklists.

• Cleaned and restocked guest rooms, including making beds, changing linens, vacuuming floors, disinfecting bathrooms, and replenishing amenities.
• Used hospital-grade disinfectants and commercial equipment such as vacuums, floor sweepers, commercial mopping and waxing of floors to maintain sanitary conditions.
• Handled requests for extra supplies and assisted guests with room-specific needs to support satisfaction.
• Collected trash, replaced liners, and ensured proper disposal in designated receptacles.
• Maintained organized supply carts and restocked storage areas for efficient shift transitions.
• Adhered to chemical safety protocols to avoid injury and ensure proper application of cleaning agents.
• Served as Lead Trainer, onboarding and mentoring new staff on safety procedures, cleaning protocols, and service standards.
• Acted as Shift Lead and Supervisor Backup, assigning duties, monitoring workflow, and ensuring timely completion of tasks during management absences.
• Demonstrated strong ability to organize and prioritize workloads, meeting time sensitive cleanliness goals.
• Communicated effectively in English, both verbally and in writing, to follow instructions and document tasks.
• Reported maintenance needs and supported basic repairs to keep spaces functional and safe.

Honed in on customer service skills by delivering accurate, timely, and friendly shopping experiences tailored to individual customer preferences. Maintained high satisfaction ratings through consistent attention to detail, communication, and product selection quality.

• Carefully reviewed and fulfilled customer orders, verifying product accuracy, expiration dates, and special requests.
• Communicated effectively with customers regarding substitutions, order changes, and preferences using in-app messaging.
• Ensured proper handling of items, placing completed orders in temperature appropriate storage to maintain freshness and food safety standards.
• Packed and organized orders according to customer instructions, prioritizing product protection and secure transport.
• Maintained a clean, organized workspace and followed safety protocols to ensure productivity and minimize risks.

Delivered high-quality service and support in a fast-paced environment, consistently exceeding customer satisfaction goals while improving team productivity and operational efficiency.

• Responded to customer inquiries regarding products, services, and company policies, providing prompt and knowledgeable assistance across multiple channels.
• Restocked merchandise accurately to maintain store organization and maximize sales opportunities.
• Trained new team members on service procedures, tools, and company policies to ensure consistent performance and quality.
• Monitored cash drawer operations across multiple checkout lanes, maintaining accurate cash flow and minimizing discrepancies.
• Delivered positive in-person experiences by greeting customers warmly and providing tailored product recommendations.
• Supported clean and safe work environments by maintaining checkout stations and enforcing hygiene protocols.
• Successfully adapted to changes in policy and procedure with a proactive, team-oriented mindset.