Christine DeWitt
El Cajon
Summary
Dynamic Technical & Field Services Account Manager at Clean Harbors with a proven track record in revenue growth and contract negotiation. Skilled in market research and customer relationship management, I drive strategic planning and continuous improvement, enhancing client satisfaction and profitability. Recognized for fostering team collaboration and delivering impactful reports to executive leadership.
Overview
19
19
years of professional experience
Work History
Technical & Field Services Account Manager
Clean Harbors
San Diego
01.2018 - Current
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Developed strategies to increase revenue from existing accounts.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Solicited feedback from customers on their experience with products or services.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Addressed customer questions and concerns regarding products and services.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Attended trade shows and conferences as a representative of the company.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Renewed existing accounts by building relationships with clients.
Patient Access Supervisor
Rady's Children's Hospital
San Diego
08.2008 - 03.2017
- Addressed customer complaints promptly and professionally.
- Explained various admission forms and policies, acquiring signatures for consent.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Communicated financial obligations to patients and collected fees at time of service.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Ensured all policies and procedures related to patient access were followed.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Created reports for management regarding daily operations of the department.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Analyzed data from various sources in order to identify trends or patterns in patient access services.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
Operations Supervisor
Scripss Healthcare
San Diego
02.2006 - 08.2008
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Trained, mentored and motivated employees to maximize team productivity.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed operational data to identify trends and implement strategic improvements.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Implemented customer service standards that increased client satisfaction.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Provided support to other departments as needed to meet organizational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06-2016
Associate of Science Environmental Technology
Cuyamaca College
El Cajon, CA06-1996
Skills
- Account management
- Contract negotiation
- Market research
- Customer relationship management
- Data analysis
- Strategic planning
- Revenue growth
- Business development
- Team collaboration
- Issue resolution
- Effective communication
- Continuous improvement
- Report preparation
- Sales negotiations
- Sales reporting
- Management collaboration
- Forecasting
- Account strategy development
Timeline
Technical & Field Services Account Manager
Clean Harbors
01.2018 - Current
Patient Access Supervisor
Rady's Children's Hospital
08.2008 - 03.2017
Operations Supervisor
Scripss Healthcare
02.2006 - 08.2008
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science Environmental Technology
Cuyamaca College
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