Christine Derrah
OTTAWA
Summary
Dedicated Dental Professional with over 30 years of experience enhancing patient care and operational efficiency in dental practices. Focused on fostering genuine connections with patients while delivering outstanding service. Proven communication skills and a commitment to creating a welcoming environment for all.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Office Manager/Receptionist/ DA/ Sterilization
Dr. Geoffrey Gaye
OTTAWA
10.1993 - Current
- Coordinated office operations and maintained efficient workflow across departments.
- Managed scheduling and appointments for Dr. Geoffrey Gaye's patients and staff.
- Oversaw office supplies inventory and ensured timely reordering of necessary materials.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Prepared treatment rooms with necessary tools and equipment.
- Assisted dentists during procedures with instruments and materials.
- Sterilized instruments and maintained a clean working environment.
- Coordinated with insurance companies for patient billing inquiries.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Dental Assistant
Dr. Ronald Armstrong
OTTAWA
07.1989 - 08.1994
- Assisted dentists during procedures with instruments and materials.
- Educated patients on oral hygiene and post-treatment care.
- Managed appointment scheduling and patient flow efficiently.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Skills
- Chair-side assistance
- Assisting during restorative, surgical, and hygiene procedures
- Radiographic imaging
- Dental materials preparation
- Instrument sterilization
- Patient scheduling and appointment management
- AbleDent software
- Billing, payments, and account reconciliation
- Attention to detail
- Problem-solving and conflict resolution
- Compassionate patient care
Certification
- Dental Assistant Level II - Canada Careers College 1988
References
References available upon request.
Timeline
Office Manager/Receptionist/ DA/ Sterilization
Dr. Geoffrey Gaye
10.1993 - Current
Dental Assistant
Dr. Ronald Armstrong
07.1989 - 08.1994