Christine Daley
Alliston,ON
Summary
Adaptable professional with 20+ years of experience and a proven knowledge of customer relations, quickly mastering technology and back-office operations. Demonstrated history of producing accurate, timely reports and presentations for Senior Management. Motivated, personable business professional with college education. Aiming to leverage my skills to successfully fill this role within the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Officer III
TD CANADA TRUST
Markham, Canada
02.2022 - Current
- Reviewing complex ownership/control structures and ensuring documentation meets the regulatory requirements in Beneficial Ownership
- Able to prioritize my own work
- Excellent compliant score of 97% and above requirement.
- Active member of the Pulse committee and apart of the Job shadowing team training/mentoring new team members
- Regularly receive appreciation emails from CCSC partners and colleagues.
- Specializes in term and credit requests not limited to only those requests but also opening net new accounts, changes, and segment transfers for mid market commercial clients
Service Coordinator Lead
COREIO
Woodbridge, Canada
10.2013 - 11.2020
- Monitor queues, assign Incident requests
- Maintained SLA targets and handled escalations
- Expertise in web-based tools such as Service Now
- Achieved 98% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
- Manage team of 9 direct reports
Project Coordinator
COREIO
Woodbridge, Canada
10.2011 - 11.2012
- Liaise with IBM and TD Bank Project Managers and Branch Administrators.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Education
Construction Project Management Certificate -
HUMBER COLLEGE
Toronto, ON01.2021
Business Administration - Business Studies
HUMBER COLLEGE
Toronto, ON01.2009
Skills
- Interpersonal
- Problem Solving
- Web based tools such Service Now
- Excel
- Project Management
- Team player
- Team management
- Workflow optimization
- Problem solving
- Effective communication
- Attention to detail
- Training and mentoring
- Time management
- Performance evaluation
- Process improvement
- Documentation review
Certification
Lending Specialist Certification-Bank of Montreal
Timeline
Operations Officer III
TD CANADA TRUST
02.2022 - Current
Service Coordinator Lead
COREIO
10.2013 - 11.2020
Project Coordinator
COREIO
10.2011 - 11.2012
Construction Project Management Certificate -
HUMBER COLLEGE
Business Administration - Business Studies
HUMBER COLLEGE
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