Christine Dabek
Port Elgin
Summary
Professional with strong expertise in member services, prepared to deliver impactful results. Skilled in building relationships, problem-solving, and ensuring member satisfaction. Adept at team collaboration and adapting to changing needs. Strong communication, organizational, and conflict resolution abilities, consistently driving successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service & Member Specialist
Killam Leisure Living - Holiday Park
04.2024 - Current
- Provided front-line customer service support to customers and members.
- Assisted members and customers with inquiries, site reservations and facility bookings.
- Facilitated onboarding processes for new members, ensuring seamless integration into community activities.
- Resolved member concerns efficiently, fostering positive relationships and directing to the appropriate manager when necessary.
- Developed informational materials for members, improving communication about services and amenities offered.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Assisted in organizing events that fostered a sense of community among members.
- Provided administrative support to management, streamlining operations within the organization.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly reception and store areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed customer transactions efficiently using point-of-sale systems.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Maintained an accurate inventory of merchandise on hand to assist with weekly purchasing.
Virtual Executive Assistant
River Rock Virtual Assistance
04.2019 - 05.2025
- Managed executive calendars, ensuring optimal scheduling of meetings and appointments.
- Developed efficient filing systems for digital documents, enhancing accessibility and organization.
- Implemented project management tools to improve workflow efficiency across multiple initiatives.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Contributed to company growth by assisting in new hire onboarding processes and training materials development.
- Created policies and procedures to further streamline job tasks in a consistent manner.
- Developed and executed social media campaigns to enhance brand visibility and engagement.
Education
Diploma - Business Administration
Loyalist College of Applied Arts And Technology
Belleville05-2001
Skills
- Exceptional communication
- Dispute resolution
- Strong interpersonal skills
- Customer service excellence
- Member account management
- Teamwork
- Effective multitasking
- Problem-solving skills
- Prioritize tasks efficiently
- Quick to adjust to changing circumstances
- MS Office Suite
Certification
- WHMIS Training - 2025
- Health & Safety Training - 2025
- Professional Real Estate Assistant Certificate, REA University - 2023
Timeline
Customer Service & Member Specialist
Killam Leisure Living - Holiday Park
04.2024 - Current
Virtual Executive Assistant
River Rock Virtual Assistance
04.2019 - 05.2025
Diploma - Business Administration
Loyalist College of Applied Arts And Technology
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