Christine Coupland
Summary
Adept at fostering robust client relationships and streamlining operations. My tenure at Parklane Insurance Brokers/My Insurance Broker showcases a proven track record in sales growth, office management, and customer service excellence.
Overview
37
37
years of professional experience
Work History
Office Manager/Inter Office Liaise
Parklane Insurance Brokers/My Insurance Broker
02.2020 - 07.2024
- Provided exceptional customer service when addressing client inquiries, concerns via phone calls and/or email correspondence, while maintaining well documented client records in Epic.
- Managed sensitive information with discretion, maintaining confidentiality of client accounts, company documents and personnel records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved customer complaints with empathy and efficeincy, resulting in increased loyalty and repeat business.
Realtor
Royal LePage Benchmark/Century 21 Bamber
06.2012 - 01.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Integrated strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Various Insurance Positions
Upon Request
01.1988 - 01.2012
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Level II License - Commercial & Personal Lines Insurance
IIBAA
AlbertaAccreditation - MCNE, Master Certified Negotiation Expert
Independant
06.2018
Accreditation - CAIB
IIBAA
Alberta06.1998
Skills
- Super User Status on Applied Epic Software
- Working knowledge of all MSOffice Software
- Exceptional Customer Relations
- Clear oral/written communication
Timeline
Office Manager/Inter Office Liaise
Parklane Insurance Brokers/My Insurance Broker
02.2020 - 07.2024
Realtor
Royal LePage Benchmark/Century 21 Bamber
06.2012 - 01.2022
Various Insurance Positions
Upon Request
01.1988 - 01.2012
Level II License - Commercial & Personal Lines Insurance
IIBAA
Accreditation - MCNE, Master Certified Negotiation Expert
Independant
Accreditation - CAIB
IIBAA
Similar Profiles
Charlene Ruth AsarisCharlene Ruth Asaris
Account Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance BrokersAccount Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance Brokers
Hayley ClucasHayley Clucas
Marketing Director at Caspian Insurance - Insurance BrokerMarketing Director at Caspian Insurance - Insurance Broker
Sabir ShaikhSabir Shaikh
Assistant Manager at Athena Insurance and Re-insurance Brokers Pvt LtdAssistant Manager at Athena Insurance and Re-insurance Brokers Pvt Ltd
Aparna Ravindra KhodkeAparna Ravindra Khodke
Front Office Inter- Telecommunication at Jumeriah Emirates TowersFront Office Inter- Telecommunication at Jumeriah Emirates Towers
Penny SwicegoodPenny Swicegood
Office Manager/Office Executive/Office Admin at Asheboro AutomallOffice Manager/Office Executive/Office Admin at Asheboro Automall