Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Bomber Brewing
09.2013 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Introduced new methods, practices, and systems to reduce turnaround time.
Formulated policies and procedures to streamline operations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Operations
BierCraft Group Of Restaurants
05.1996 - 09.2013
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw and managed operations of 4 restaurants and a brewery. Manage 200+ staff, GMs and MODs.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Mentored and coached team members to foster productive and engaging work environment.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - History
Concordia University
Montreal, QC
Associate of Science - Science
John Abbott College
Sainte-Anne-de-Bellevue, QC
Skills
Staff Management
Staff Development
Purchasing and Planning
Data Review
Inventory Control
Team Oversight
Facility Management
Interpersonal Skills
Communication Skills
Staff Retention Programs
Food Preparation and Safety
Product Analysis
Multimillion-Dollar P&L Management
New Business Development
Affiliations
Chair - BC Craft Brewers Guild 2015-2023
Certification
Certified Cicerone
Certified BJCP Beer Judge
Timeline
General Manager
Bomber Brewing
09.2013 - Current
Director of Operations
BierCraft Group Of Restaurants
05.1996 - 09.2013
Bachelor of Arts - History
Concordia University
Associate of Science - Science
John Abbott College
Certified Cicerone
Certified BJCP Beer Judge
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