Christine Cernivz
Alexandria,ON,
Summary
Customer service and relationship management expert with extensive experience in conflict resolution and resource management. Proven ability to adapt quickly and deliver high-quality results in high-pressure environments. Recognized for reliability and a positive demeanor, committed to enhancing team success through exceptional service delivery.
Overview
26
26
years of professional experience
Work History
Support Worker
Glengarry Community Living
Alexandria, Ontario
01.2022 - Current
- Supported clients in achieving individual goals while promoting independence and social skills.
- Enhanced quality of care through personalized assistance with daily living activities.
- Engaged clients in social networks and communities to foster health and growth.
- Mentored new support workers by providing guidance and sharing best practices.
- Facilitated community integration through organized social outings and educational opportunities.
- Collaborated with interdisciplinary teams to create tailored care plans for each client.
- Advocated for client rights with external service providers to ensure equitable access to supports.
- Partnered with family members to strengthen support networks and ensure comprehensive care.
Housekeeping / Dietary Aide
Hospital Glengarry Memorial Hospital (HGMH)
Alexandria, Ontario
01.2020 - 01.2022
- Managed time effectively, prioritizing tasks based on urgency to optimize productivity levels during shifts.
- Ensured strict adherence to company hygiene policies, maintaining high cleanliness standards.
- Promoted safety awareness among team members regarding equipment and chemical use in cleaning.
- Developed strong interdepartmental relationships, fostering a supportive work environment.
- Ordered and stocked supplies efficiently, preventing shortages and excess inventory.
- Implemented eco-friendly cleaning practices, advancing sustainability initiatives within the facility.
- Monitored patient compliance with therapeutic diets and reported issues to medical staff promptly.
- Supported dietary services by assisting with menu development and maintaining adequate inventory.
Administrative Assistant
International Adoption Agency, TDH Ontario Inc.
Vankleek Hill, Ontario
01.2017 - 01.2020
- Managed daily communications with internal and external stakeholders via telecommunications and social media.
- Entered, uploaded, and retrieved all data into company database, ensuring accuracy of information.
- Developed and tracked administrative data using designated protocols and software tools.
- Provided clerical support to management and staff, including phone calls, drafting correspondence, and scheduling.
- Prepared weekly financial and statistical reports for various departments and meetings.
- Ordered and maintained office manuals, telephone lists, and inventory supplies.
Personal Support Worker
Bayshore Home Health
Alexandria, Ontario
01.2015 - 01.2019
- Delivered personal care by assisting with activities of daily living, including grooming and ambulation.
- Ensured client safety and comfort through diligent observation and timely reporting of behavioral changes.
- Collaborated with healthcare professionals to enforce discharge instructions for patient care.
- Supported nursing staff by adhering to established care plans and therapeutic diets.
- Maintained compliance with company policies, mandatory training, and procedural standards.
- Executed requisitions for medical appointments, prescriptions, tests, and consultations for patients.
- Completed training in infection control, WHMIS, safe food handling, palliative care, and dementia support.
Fleet & Lease Supervisor & Commercial Accounts Coordinator
KARS, USA
Ottawa, Ontario
01.2000 - 01.2014
- Scheduled and attended weekly meetings to analyze company projections.
- Developed and implemented daily, weekly, and monthly goals alongside long-term objectives.
- Processed incoming information to facilitate new business projects.
- Managed contracts, invoices, and cheques in database system efficiently.
- Prioritized tasks while collaborating with departments and team members.
- Troubleshot concerns and resolved pragmatic issues effectively.
- Oversaw monthly collections, audit preparations, and organizational processes.
- Assisted with sales presentations, cold calls, lead generation, events, and front-line visitor assistance.
Education
Bookkeeping Certification -
St. Lawrence College
Cornwall, ON11.2019
Palliative Care Certification -
St. Lawrence College
Cornwall, ON09.2017
Food Service Worker Program-Dietary Aide Certification -
Loyalist College
Kingston, ON06.2017
PSW Certification -
Catholic District School Board of Eastern Ontario
Vankleek Hill, ON07.2015
Correctional Services Diploma -
Sheridan College
Brampton, ONOSSD -
John Wilson High School
Brampton, ONSkills
- Time management and goal setting
- Care planning and client advocacy
- Case management and community integration
- Teamwork and collaboration
- Interpersonal communication skills
- Microsoft Office proficiency
- Record keeping and bookkeeping
- Business operations administration
- Inventory management
- Mentoring and training programs
- Flexible scheduling solutions
- Compliance with regulations
- Social media management
- Records administration
References
- Karen Chisholm, Manager, Bayshore Home Health, 613-938-1691
- Patricia Mallet, Owner, Self-employed, 514-944-0602
Languages
French
Professional
English
Native/ Bilingual
Timeline
Support Worker
Glengarry Community Living
01.2022 - Current
Housekeeping / Dietary Aide
Hospital Glengarry Memorial Hospital (HGMH)
01.2020 - 01.2022
Administrative Assistant
International Adoption Agency, TDH Ontario Inc.
01.2017 - 01.2020
Personal Support Worker
Bayshore Home Health
01.2015 - 01.2019
Fleet & Lease Supervisor & Commercial Accounts Coordinator
KARS, USA
01.2000 - 01.2014
Bookkeeping Certification -
St. Lawrence College
Palliative Care Certification -
St. Lawrence College
Food Service Worker Program-Dietary Aide Certification -
Loyalist College
PSW Certification -
Catholic District School Board of Eastern Ontario
Correctional Services Diploma -
Sheridan College
OSSD -
John Wilson High School