Christine Castillo
Scarborough
Summary
Dedicated and enthusiastic employee with a strong aptitude for organization, seeking a clerical position. Committed to supporting the team in achieving departmental goals and ensuring smooth operations through efficient paperwork coordination, records management, and supply organization. Known for diplomatic and compassionate approach in addressing patient needs. Highly responsive and diligent, with a collaborative mindset. Possesses excellent management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Environmental Aide/Environmental Services Leadhand – Housekeeping/Portering
Toronto East General Hospital/Michael Garron Hospital
10.2011 - Current
- Member of the initial response team deployed to Nursing Homes to mitigate Covid-19 outbreak.
- Facilitated re-training sessions for employees to ensure adherence to facility maintenance standards at Ina Grafton Gage Home, Midland Gardens, and Nisbet Lodge
- Monitors teletracking system for patient discharges, cleaning progress, and patient/items transportation
- Distributed and collected master keys to housekeepers for their assigned work areas
- Monitored housekeeping attendance and coordinated staff coverage
- Handled all general housekeeping and portering calls professionally
- Operated heavy equipment such as UV Disinfector, auto scrubber, carpet extractor, wet and dry vacuum, and steam cleaner. Managed the distribution and replenishment of all supplies for housekeeping closets.
- Developed training programs for new MGH Housekeepers and LTC Homes Housekeepers, enhancing their knowledge in facility's standard cleaning procedures
- Assisted in orienting new employees to their updated mask requirements
- Evaluated new employees' performance to assess their proficiency in cleaning
- Notified and reported facility issues to department manager and maintenance department.
- Performed various housekeeping duties including bathroom disinfecting, bed making, garbage collecting, high dusting, wall washing, carpet vacuuming, and curtain hanging.
Registration Clerk
Toronto East General Hospital/Michael Garron Hospital
11.2020 - 07.2022
- Efficiently and accurately schedules and registers patients in the hospital ADT and Scheduling System.
- Registered and processed patient labels for Covid-19 testing, including LTC Home residents and school students and staffs
- Ensures prompt handling of all general Covid-19 Testing and Treatment queries
- Maintained open communication with the department coordinator/manager, informing them of any concerns or problems arising in Covid-19 testing operations
- Executed general clerical duties proficiently.
Sales Supervisor
Mastermind Educational Books and Toys - Ontario Science Centre
06.2009 - 10.2011
- Delivered exceptional customer service
- Processed customer transactions through the Point of Sale system for cash, debit, and credit transactions.
- Managed daily account deposits
- Assisted customers in product selection, utilizing exceptional service skills, extensive product knowledge, and expertise.
- Explored the product line to showcase enhanced demonstrations to customers
- Enhanced store visuals by creating appealing and eye-catching merchandise displays
- Clean up and neatly organize products for sale displays
- Process store inventory.
Data Entry Clerk (Part Time)
CIBC - Intria Items Inc.
06.2009 - 10.2011
- Completed data entry tasks with accuracy and efficiency.
- Demonstrates strong expertise in performing accurate and efficient alphanumeric and numeric data entry
- Ensured accurate data input
- Proficiently operated a data entry machine to ensure fast and precise input.
- Prepared and balanced data reports.
Live-in Caregiver/Housekeeper- 2 Children
Sarah Parnes and Ari Cohen
08.2006 - 04.2009
- Maintained a clean, safe living environment for children by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of children by preparing healthy meals according to dietary restrictions or preferences.
- Promoted children's physical and mental health by engaging them in appropriate exercises and recreational activities.
- Established trust with children and their families through effective communication, empathy, and professionalism.
Administrative Clerk
Ibiden Philippines, Inc.
09.2005 - 02.2006
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining sensitivity to confidential matters.
- Assisted visitors with inquiries and resolved a variety of administrative routine tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Encoder
Philippine Nurses Association, Inc.
01.2005 - 03.2005
- Completed data entry tasks with accuracy and efficiency.
- Maintained database by entering new and updated information.
- Ensured data security by adhering to company policies and confidentiality guidelines.
- Provided administrative and clerical support to staff.
Education
Medical Office Procedures Course -
Centennial College
12.2011
Exploring Customer Service: Modern Approach Course -
Centennial College
08.2011
Medical Terminology Course -
Centennial College
08.2011
Medical Conditions for Medical Office Staff Course -
Centennial College
08.2011
Pharmacology for the Medical Office Course -
Centennial College
08.2011
Food Handler Certification Program -
Toronto Public Health
02.2009
Emergency First Aid with AED and CPR Training -
Toronto CPR
02.2009
Live-in Caregiver Program -
WPA Foundation Caregiving Training Center
02.2004
Bachelor of Science in Sociology -
Polytechnic University of the Philippines
05.2003
Skills
- Administrative Support
- Reception Management
- Multi-line telephone operation
- Computer Proficiency
- Medical Terminology
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Clerical Support
- File Management
- Patient Registration
- Patient confidentiality
References
- Peter Albi, Facility Services Department Supervisor, Toronto East General Hospital/Michael Garron Hospital, 825 Coxwell Avenue, Toronto, Ontario, 416-461-8272 ext. 2572
- Sheena Disher, Patient Access Services Department Supervisor, Toronto East General Hospital/Michael Garron Hospital, 825 Coxwell Avenue, Toronto, Ontario, 416-461-8272 ext. 6339
- Maria Carmen Carabas, Covid Assessment Centre Coordinator, Toronto East General Hospital/Michael Garron Hospital, 825 Coxwell Avenue, Toronto, Ontario, 416-461-8272 ext. 2494
- Matthew Grandison, Medicine Health Services Department Supervisor, Toronto East General Hospital/Michael Garron Hospital, 825 Coxwell Avenue, Toronto, Ontario, 416-461-8272 ext. 2684
Timeline
Registration Clerk
Toronto East General Hospital/Michael Garron Hospital
11.2020 - 07.2022
Environmental Aide/Environmental Services Leadhand – Housekeeping/Portering
Toronto East General Hospital/Michael Garron Hospital
10.2011 - Current
Sales Supervisor
Mastermind Educational Books and Toys - Ontario Science Centre
06.2009 - 10.2011
Data Entry Clerk (Part Time)
CIBC - Intria Items Inc.
06.2009 - 10.2011
Live-in Caregiver/Housekeeper- 2 Children
Sarah Parnes and Ari Cohen
08.2006 - 04.2009
Administrative Clerk
Ibiden Philippines, Inc.
09.2005 - 02.2006
Encoder
Philippine Nurses Association, Inc.
01.2005 - 03.2005
Medical Office Procedures Course -
Centennial College
Exploring Customer Service: Modern Approach Course -
Centennial College
Medical Terminology Course -
Centennial College
Medical Conditions for Medical Office Staff Course -
Centennial College
Pharmacology for the Medical Office Course -
Centennial College
Food Handler Certification Program -
Toronto Public Health
Emergency First Aid with AED and CPR Training -
Toronto CPR
Live-in Caregiver Program -
WPA Foundation Caregiving Training Center
Bachelor of Science in Sociology -
Polytechnic University of the Philippines
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