CHRISTINE CARRILLO
Long Beach,CA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
Work History
HR Assistant
West Anaheim Medical Center
Anaheim
10.2024 - Current
- Verify and process 3-5 new-hire packets daily, ensuring accuracy of job codes, pay rates, licensure, and employment status
- Schedule onboarding appointments and distribute initial HR documentation
- Process tuition, conference, and ride-share reimbursement requests
- Coordinate Employee of the Month and Employee of the Year
- Managed employee onboarding processes, ensuring compliance with policies and smooth integration into the organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
Call Center Associate
The Oncology Institute
Cerritos
02.2024 - 10.2024
- Managed refill requests, appointment scheduling, and department call routing
- Documented triage messages and escalated patient symptoms to physicians
- Updated patient demographics, insurance, and preferred labs or imaging centers
- Managed 120+ inbound and outbound calls, addressing patient inquiries with empathy and professionalism
- Trained new associates on call handling procedures, enhancing team performance and customer service standards.
Medical Office Staff
Ajay Meka, Inc.
Long Beach
02.2021 - 02.2024
- Scheduled urgent and routine appointments based on clinical priority
- Created and updated patient charts and demographic records
- Cross-trained in referrals, eligibility verification, and front-desk operations
- Mentored junior staff, fostering skill development and knowledge sharing.
- Coordinated cross-functional projects, ensuring alignment with company objectives and timelines.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
General Service Marine
United States Marine Corps
10.2015 - 01.2016
- Developed tactical strategies for mission planning, improving efficiency in execution of objectives.
- Streamlined communication processes within unit, enhancing information flow and decision-making efficiency.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
Education
Associate of Arts - Business Administration
Los Angeles Harbor College
Harbor City, CA06-2027
High School Diploma -
Robert A. Millikan High School
Long Beach, CA06.2015
Skills
- Medical Office Administration
- HR Onboarding & Records
- Microsoft Excel & PowerPoint
- Customer Service
- Multitasking
- Professional Communication
- Maintaining files
- Team player
- Human resources administration
- HR policies
- Scheduling
- Computer literacy
- New hire orientation
- Background checks
- Mail handling
- Effective planning
- Problem-solving
- Critical thinking
- Data entry
ADDITIONAL
- Bilingual: English & Spanish
- Eligible for medical, HR, and administrative roles
Languages
Spanish
Professional Working
Timeline
HR Assistant
West Anaheim Medical Center
10.2024 - Current
Call Center Associate
The Oncology Institute
02.2024 - 10.2024
Medical Office Staff
Ajay Meka, Inc.
02.2021 - 02.2024
General Service Marine
United States Marine Corps
10.2015 - 01.2016
Associate of Arts - Business Administration
Los Angeles Harbor College
High School Diploma -
Robert A. Millikan High School