Christine Capistrano
Edmonton,CANADA
Summary
Energetic detail-oriented CPHR Candidate with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Cactus Club Cafe, Jasper Ave.
09.2021 - Current
- Acted as the main point of contact for guest inquiries or concerns, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Partnered with back-of-house management in order to maintain positive and clear communication between teams.
- Supervised, coached, and motivated FOH teams of 20+ staff members, maintaining high service standards across busy peak periods.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences.
- Boosted employee productivity by providing hands-on coaching and training, while performing daily labor evaluations to maintain alignment with weekly labor targets.
- Partnered with upper management to develop and execute initiatives aimed at strengthening workplace culture and team engagement.
Server / Server Trainer
Cactus Club Cafe, Jasper Ave.
06.2021 - Current
- Operated POS systems efficiently, processed cash/credit transactions, and balanced checks accurately.
- Demonstrated exceptional multitasking ability with composure during high-pressure periods, providing responsible alcohol service and managing a high volume of tables with speed and accuracy.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Developed genuine rapport with guests through attentive and personalized service, resulting in increased guest loyalty and repeat visits.
- Trained and mentored new servers on menu knowledge, company standards and customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Addressed guest inquiries and resolved concerns promptly to maintain high satisfaction levels.
Bartender
Cactus Club Cafe, Jasper Ave.
08.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Crafted over 50 different cocktail recipes and more than 100 drinks each night.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
St. Michael's Long Term Care, Edmonton AB
01.2021 - 06.2021
- Part-time Weekend Receptionist
- Directly reported to the CEO and CEO’s Assistant; one of two receptionists managing front office operations and administrative support.
- Coordinated communications, preparing documents, and managed confidential information.
- Served as the first point of contact for residents, visitors, and staff, ensuring a welcoming and professional front desk environment.
- Monitored staff and visitor health protocols, including COVID-19 temperature screenings and compliance with safety guidelines.
- Managed accounts receivable for tenant accounts using Sage, ensuring accurate billing and timely payments.
- Input employee time punches and tracked attendance using Excel, maintaining precise payroll records.
Front Desk Reception / Expeditor
Cactus Club Cafe, Jasper Ave.
11.2019 - 03.2021
- Welcomed and seated guests with professionalism, ensuring timely service and an excellent first impression.
- Managed reservations, events and seating arrangements to improve table turnover, reduce wait times, and elevate guest satisfaction.
- Demonstrated strong composure and leadership by delegating tasks at the front desk during high-traffic periods, ensuring organized guest check-ins, accurate waitlist management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed high-volume order flow, collaborating with kitchen staff, managers, and servers to ensure accurate, timely delivery of food during peak service periods.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
Shift Supervisor / Key Holder
Starbucks
12.2016 - 08.2018
- Supervised shift operations, balancing cash drawers, safes, created cash orders and coordinated deposits with Brinks.
- Managed inventory counts and departmental audits, rolled out new merchandise, and ensured compliance with operational standards.
- Directed employee schedules and breaks, coaching team members in a fast-paced environment.
- Provided immediate solutions to customer service issues, maintaining high levels of guest satisfaction.
- Performed espresso bar troubleshooting and maintenance, ensuring equipment reliability, along with POS and printer systems.
Barista
Starbucks
11.2014 - 08.2020
- Delivered exceptional customer service across multiple positions including CSR, Drive-Through, Front Counter, and Bar, consistently meeting and exceeding guest expectations.
- Managed bar restocking, product dating, and tender orders while maintaining drive-through average times, ensuring operational efficiency and accuracy under pressure.
- Demonstrated strong work ethic and teamwork, collaborating effectively while also taking initiative to work independently as a leader when needed.
- Certified Barista Trainer responsible for onboarding and training new hires, delivering constructive feedback, and fostering skill development
Education
Bachelor of Commerce - Human Resources Management
Grant MacEwan University
Edmonton, AB04-2025
High School Diploma - undefined
Archbishop O’leary High School
Edmonton, AB06.2016
Skills
- Guest Relations
- Customer Service
- General Management
- Training and Coaching
- Restaurant Operations
- Interpersonal Communications
- Time Management
- Multi-Tasking Abilities
Timeline
Front of House Manager
Cactus Club Cafe, Jasper Ave.
09.2021 - Current
Bartender
Cactus Club Cafe, Jasper Ave.
08.2021 - 08.2023
Server / Server Trainer
Cactus Club Cafe, Jasper Ave.
06.2021 - Current
Receptionist
St. Michael's Long Term Care, Edmonton AB
01.2021 - 06.2021
Front Desk Reception / Expeditor
Cactus Club Cafe, Jasper Ave.
11.2019 - 03.2021
Shift Supervisor / Key Holder
Starbucks
12.2016 - 08.2018
Barista
Starbucks
11.2014 - 08.2020
High School Diploma - undefined
Archbishop O’leary High School
Bachelor of Commerce - Human Resources Management
Grant MacEwan University