Christine Cameron
Roland
Summary
Proactive and results-driven, I excelled at Roland Golf Club by integrating new technology to enhance operations and elevating member satisfaction through personalized services. Skilled in food and beverage management and fostering team collaboration, I consistently met performance goals while maintaining high safety standards. My approach has always been centered on innovative problem-solving and exceptional customer service.
Overview
25
25
years of professional experience
Work History
Clubhouse Manager
Roland Golf Club
03.2018 - Current
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
- Implemented new technology solutions for reservations, billing, and reporting systems that streamlined clubhouse operations.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Fostered a strong sense of community among members by organizing special events, gatherings, and activities that catered to diverse interests and age groups.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
- Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Enhanced member satisfaction by implementing personalized services and addressing individual needs.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Server
Sorrento’s Restaurant
09.1999 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
High School Diploma -
Red River College of Applied Arts, Science And Technology
Winnipeg, MBSkills
- Food and beverage management
- Health and safety compliance
- Scheduling and coordination
- Facility maintenance
- Membership management
- Budgeting and finance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Self motivation
Languages
ASL
Professional Working
Timeline
Clubhouse Manager
Roland Golf Club
03.2018 - Current
Server
Sorrento’s Restaurant
09.1999 - 03.2018
High School Diploma -
Red River College of Applied Arts, Science And Technology
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