Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Christine Cai

Vancouver,BC

Summary

Compassionate and detail-oriented Dental Hygienist committed to delivering exceptional patient care and promoting oral health. Experienced in performing thorough cleanings, educating patients on oral hygiene practices, and managing treatment plans. Strong interpersonal skills foster positive patient relationships, ensuring a comfortable and welcoming environment. Proficient in using advanced dental technologies and maintaining accurate records. Dedicated to enhancing overall patient experience while promoting preventive care and wellness.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

PACIFIC DENTAL CENTER
Vancouver, British Columbia
08.2019 - Current
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Provided assistance to dentists during dental treatments and procedures as needed.

Sales Representative

YVR duty free
Vancouver, British Columbia
01.2017 - 08.2019
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Analyzed customer feedback to improve products and services.
  • Analyzed market trends to identify potential sales opportunities.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Managed inventory levels by ordering sufficient stock for each account.

Education

Associate of Science -

Vancouver College Of Dental Hygiene
Vancouver, BC
09-2024

Associate of Arts -

Simon Fraser University
Burnaby, BC
09-2018

Associate of Arts - Education

Langara College
Vancouver, BC
09-2016

Skills

  • Phone and Email Etiquette
  • Dental staff support
  • Mandarin and continence fluency
  • Electronic Dental Record (EDR)
  • Dental Terminology
  • HIPAA Compliance
  • Patient Scheduling
  • Inventory Control
  • Customer Needs Assessment
  • Sales Development
  • Business Development

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Chinese (Cantonese)
Full Professional

Affiliations

  • love traveling and cooking

References

References available upon request.

Timeline

Dental Receptionist

PACIFIC DENTAL CENTER
08.2019 - Current

Sales Representative

YVR duty free
01.2017 - 08.2019

Associate of Science -

Vancouver College Of Dental Hygiene

Associate of Arts -

Simon Fraser University

Associate of Arts - Education

Langara College

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Christine Cai