Christine Byrne
CONCEPTION BAY SOUTH,NL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Case manager with strong ability in management. Offering knowledge and 20 plus years experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Transitional Housing Coordinator
AIDS Committee of NL and Labrador
St Johns, NL
06.2019 - Current
- Provided crisis intervention services when needed including eviction prevention, mental health referrals.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning.
- Participated in various training related to homelessness prevention initiatives within the community.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
- Assessed client eligibility for rental subsidies and other government funded programs.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts. Completed HIFIS case notes and updated vitals, housing history etc
- Conducted visits with clients to assess their housing needs and develop individualized case plan.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Monitored client progress towards established goals and objectives outlined in case plans.
- Provided referrals to community resources such as rental assistance, legal services, employment programs, treatment.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Collaborated with other professionals to assess client needs.
- Transported residents safely to appointments.
Housing Outreach Coordinator
AIDS Committee of NL and Labrador
St Johns, NL
06.2019 - Current
- Participated in various training related to homelessness prevention initiatives within the community.
- Provided crisis intervention services when needed including, eviction prevention, mental health referrals.
- Coordinated move-in new tenants including furniture donations, apartment cleaning, food security.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Assessed client eligibility for rental subsidies and other government funded programs.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Remained up-to-date on all relevant policies governing subsidized housing programs.
- Conducted initial interviews with clients to assess their housing needs and develop individualized Case service plans.
- Provided referrals to community resources such as rental assistance, Mental Health and Addictions benefits, legal services, employment programs.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions utilizing a HIFIS and documentation.
- Developed outreach strategies to engage homeless individuals living in encampments or shelters into shelter or housing.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Collaborated with other professionals to assess client needs.
- Provided information to access financial assistance, legal aid or housing.
- Transported patients safely to viewing, appointments.
NAVNET Coordinator
AIDS Committee of NL and Labrador
St Johns, NL
03.2014 - 06.2019
- Provided guidance and support to residents in crisis situations.
- Managed scheduling, programming, hiring of staff for 2 NAVNET Clients.
- Developed and implemented behavior modification plans for challenging behaviors.
- Maintained daily records of resident activities, progress, and incidents.
- Assisted with medication administration and management as needed.
- Transported residents to appointments, meetings, recreational outings..
- Identified potential risks or hazards and developed strategies to address them.
- Provided emotional support to residents during difficult times.
- Participated in team meetings to discuss current issues related to clients' welfare.
- Assisted in client budgeting, banking, and teaching lifeskills.
- Organized leisure activities such as games, sports events, art activities .
- Educated clients about healthy lifestyle habits such as nutrition and exercise.
- Supported clients in developing independent living skills such as cooking or laundry.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Helped residents with activities of daily living, hygiene and meal preparation.
- Counseled residents and provided emergency response to handle crisis situations.
Residential Counsellor
ACNL/TSC Shelter
St Johns, NL
07.2009 - 03.2014
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Assisted with the intake process by gathering information from clients enter information into HIFIS and verifying eligibility for services through Income Support or CYF.
- Conducted safety checks of all areas of the shelter while on duty.
- Maintained accurate records of client data using appropriate software programs.
- Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
- Counseled clients on a variety of topics, social concerns, family, addictions etc
- Developed relationships with local community resources to ensure access to additional services for shelter residents.
- Actuated emergency protocols in response to any potential danger or threat posed within the shelter.
- Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
- Use ASSIST, First Aid, TCI training if a incident occured
Education
Child And Youth Care Worker
Compu College
St John's NL11-2006
GED -
Department of Education
St John's NL01-1998
Microcomputer Specialtist Diploma
Career Academy
St John's NL01-1997
Skills
- Behavioral support
- Problem-Solving
- Crisis Resolution
- Worker Supervision
- Policy Knowledge
- Client Advocacy
- Community Resource Navigation
- Substance Abuse Counseling
- Family Member Counseling
- Support Group Organization
- Individual Counseling
- Progress Monitoring
- Community Health Services
- Critical Thinking
- Management
- Client Needs Assessment
- Community Resource Referral
- Professionalism
- Intervention Planning
- High-Risk Populations Identification
- Conducting assessments
- Attention to Detail
- Self Motivation
- Crisis Response
- Assessing needs
- Excellent Communication
- Training and Teaching
- Teamwork and Collaboration
- Continuous Improvement
- Problem-solving abilities
- Team Collaboration
- Team building
- Counseling
- Goal Setting
- Multitasking
- Case Management
- Coaching and Development
- Task Prioritization
- Crisis Prevention Intervention (CPI)
- Organizational Skills
- Time Management
- Written Communication
- Active Listening
- Crisis Intervention
- Managing records
- Discharge Planning
- Coordinating services
Accomplishments
- First Aid/CPR
- ASSIST
- TCI (Therapeutic Crisis Intervention
- Behavioral Management Support certificate
- NALAZONE Certificate
- HIV/HEP C training
- CAEH (Coordinated Access to End Homelessness)
- Mindful readiness
- HIFIS 4.0
Timeline
Transitional Housing Coordinator
AIDS Committee of NL and Labrador
06.2019 - Current
Housing Outreach Coordinator
AIDS Committee of NL and Labrador
06.2019 - Current
NAVNET Coordinator
AIDS Committee of NL and Labrador
03.2014 - 06.2019
Residential Counsellor
ACNL/TSC Shelter
07.2009 - 03.2014
Child And Youth Care Worker
Compu College
GED -
Department of Education
Microcomputer Specialtist Diploma
Career Academy
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