Christine Breault

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Assisted office staff by handling administrative tasks.
• Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
• Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
• Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
• Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
• Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.

• Developed and maintained strong relationships with clients to understand their needs better.
• Led project to update FAQ section on company website, making information more accessible to customers.
• Improved team efficiency with implementation of new CRM system.
• Optimized call handling procedures, allowing for more customer queries to be addressed in less time.
• Monitored and analyzed customer service metrics to identify areas for improvement.
• Streamlined communication processes for increased efficiency in addressing customer inquiries.

Executed everyday living activities with precision.

Assisted clients

Performed wellness duties

Documented