Christine Bowins
Ajax,Canada
Summary
Committed professional with over a decade of emergency room experience and a solid history of accomplishment in helping people handle emotionally-charged, life-threatening, and dangerous situations. Recently graduated from the Emergency Services Communicators course and APCO certified. Knowledgeable about dispatch procedures and policies, with strong crisis management, decision-making, and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Support Worker Emergency Room
Franciscan Health System
07.2016 - 02.2019
- Collaborated effectively within a team environment to ensure high-quality patient care and support
- Adapted quickly to new situations while maintaining composure under pressure
- Organized tasks efficiently with attention to detail for optimal service delivery
- Provided crisis counseling and intervention services to clients in emergency situations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Worked in a high stress/ fast paced trauma level emergency room.
Patient Support Specialist
Rouge Valley Health System
04.2000 - 08.2012
- Worked in the fast paced emergency room. Assisted Nurses and Doctors during a crisis and assisted with codes called.
- Delivered administrative support by managing calls and providing essential information using clinical knowledge
- Ensured safety protocols were followed during patient transfers using wheelchairs and stretchers
- Responded promptly to emergencies ensuring swift coordination of necessary services
Education
Emergency Services Operator -
Secena Polytechnic
04-2025
Certified Nursing Assistant - Health Studies
07.2015
Skills
- Emergency Management
- Crisis Training
- Mental Health Training
- Many years of patient support and customer service
- Ability to maintain control of situations under pressure and manage ongoing stress effectively
- Strong memory recall skills to receive and retain critical information from callers
- Professional judgment to assess “real-time” emergency situations and deploy appropriate assistance
- Critical thinking skills to anticipate problems and determine alternative solutions for timely patient care
- Knowledge of Central Ambulance Communications Centre operations, policies, and practices
- Understanding of the Ambulance Act and other related Acts
- Patience, empathy, and assertiveness to effectively communicate with callers and calm others
- Effective written communication skills for updating information, preparing reports, and responding to requests
- Teamwork skills to collaborate in fast-paced, critical incident environments
- Strong listening skills to function effectively in non-visual environments
- Customer service skills with respect towards others in all professional interactions
- Proficiency in computer software and telecommunications applications
- Resiliency in the workplace by remaining positive, flexible, and organized under pressure
- Ability to work in fast-paced, high-stress environments
Languages
English
Native or Bilingual
Certification
APCO certified
APCO certified
Obtained my APCO certification in 2024.
Timeline
Patient Support Worker Emergency Room
Franciscan Health System
07.2016 - 02.2019
Patient Support Specialist
Rouge Valley Health System
04.2000 - 08.2012
Certified Nursing Assistant - Health Studies
Emergency Services Operator -
Secena Polytechnic
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