Christine Benedicto
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and needs and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Staff Support Housing Worker
Boyle Street
Edmonton, AB
05.2023 - Current
- Complete a regular building walk-through, identify hazards and issues, and log or report as needed.
- Light general cleaning duties, as required.
- Completing all documentation for the shiftand ensuring communication of building activities and incidents with other shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Advanced knowledge of Microsoft Office software, “Efforts to Outcomes” (ETO)
- Building healthy relationships with participants
Retail Customer Service Associate
HomeSense Southcommon
Edmonton, AB
11.2021 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed 40 to 50 customer sales per day cash register operations per day efficiently.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Responsible for shipment processing and receiving, replenishment, restocking and adhering to visual standards. Also ensuring all styles and sizes are represented on floor.
- Used POS system to enter orders, process payments and issue receipts.
- Attended to customer complaints and processed product return or replacement requests
Small Business Owner
CYMEKS MARKETING
Quezon City, Manila
02.1996 - 08.2018
- Participated in business events, conferences and trade shows to source new products and network with business owners and prospective clients.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Demonstrated product presentations to prospective customers to showcase features, benefits and value
- Devised processes to boost long-term business success and increase profit levels
Buyer Specialist
LOGICAN TECHNOLOGIES
11.2012 - 08.2015
- Prepare and process purchase orders both inventory or non inventory materials
- Source suppliers, negotiate and select best pricing available, while maintaining quality
- Establish and maintain productive relationship with suppliers.
- Receive and action all requests for materials required to fulfill sales orders, following efficient time sequence or “just in time” routine, to avoid stocking materials in advance of requirements.
- Create and monitor RMA claims for damaged shipments, shortages, missing parts and DOAs.
- Process Request for Quotes for purpose of tenders and proposals.
- Develop, review and increase vendor credit lines as necessary.
- Identify and contact alternative suppliers for new and existing products.
- Identify and lead process changes to streamline purchasing and related duties and processes.
- Work with Materials Manager to plan and manage inventory levels.
- Proficiency in Microsoft Word, Excel and PowerPoint
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing
- Maintained complete documentation and records of all purchasing activities
Education
Bachelor of Science - Business Administration
University of Santo Tomas
Manila, Philippines03.1989
Licenses & Certifications
McGill University, Montreal QC 03.2023
Skills
- Tri lingual ( Mandarin, English and Tagalog )
- Conflict Resolution Techniques
- Cash Handling
- Microsoft Office
- Visual Evaluations
- Materials Sourcing
- POS Transactions
- Vendor Negotiations
- Purchasing Expertise
- Client Needs Assessment
- Customer Relations
Accomplishments
- Obtained multiple 5 star ratings from ghost customers (quality service evaluators posing as customers) while working in IKEA.
- Acquired 5 star ratings thrice in customer service feedback survey at HOMESENSE.
- Documented and resolved component and/or material issues resulting in a 25% -30% revenue increase. I was able to do this by directly sourcing from overseas which resulted to halving the delivery time and cutting cost by eliminating domestic middlemen.
Timeline
Staff Support Housing Worker
Boyle Street
05.2023 - Current
Retail Customer Service Associate
HomeSense Southcommon
11.2021 - Current
Buyer Specialist
LOGICAN TECHNOLOGIES
11.2012 - 08.2015
Small Business Owner
CYMEKS MARKETING
02.1996 - 08.2018
Bachelor of Science - Business Administration
University of Santo Tomas
Licenses & Certifications
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