CHRISTINE BECKER
VANCOUVER,BC
Summary
Results-driven Human Resources Professional with a proven track record in the hospitality industry. Recognizes and fosters the growth of new potential talent through coaching and leadership development. Excels in employee relations, building strong relationships and resolving conflicts. Committed to providing guidance, inspiration, and influence to all employees. Thrives in collaborative and professional environments, working seamlessly within teams and across the organization with a strong team philosophy.
Overview
21
21
years of professional experience
Work History
HUMAN RESOURCES MANAGER
THE WESTIN BAYSHORE VANCOUVER (MARRIOTT INTERNATIONAL)
Vancouver, BC, Canada
02.2022 - Current
- Acts as first point of contact for employees for performance management and employee relations issues in a unionized environment
- Acts as a liaison between associates, management, and the union to address various situations as necessary
- Take Care Committee Chair, promoting, physical, mental and financial wellbeing at the Hotel
- Voluntarily teach two yoga classes per week for our associates to demonstrate my commitment to promoting wellness and work life balance
- Conducts/coordinates Marriott related training programs
- Supports the business with full-cycle recruitment, employer branding and culture initiatives, as well as various HR-related projects
- Knowledge and experience administering health and welfare plans, retirement savings plans, disability management and return to work plans
- Monitors work related accidents, compiles Safety Report for the Joint OHS Joint Committee, provides recommendations and drives the development of the Health & Safety and Wellness programs
- Internal COR Auditor certified
- Contributes to the review and development of HR policies and procedures
- Manages, supports and guides the HR team, including a HR Generalist, HR Coordinator and an Executive Administrative Assistant
HUMAN CAPITAL AND DEVELOPMENT MANAGER
PAN PACIFIC VANCOUVER HOTEL
Vancouver, BC, Canada
09.2019 - 02.2022
- Assisted in the development and management of human resource policies, initiatives, and practices for the Hotel, inclusive of employee relations, recruitment and selection, compensation and benefits administration, performance management, labour relations and organizational development
- Ensured compliance with applicable federal and provincial employment law statutes and regulations including but not limited to the BC Employment Standards Act, BC Human Rights Code, Occupational Health and Safety Regulation, etc
- Responsible for supporting the resolution and/or implementation of complex HR issues or projects
- Developed and maintained systems and controls for general HR systems and processes, employee engagement programs and initiatives, recruitment and Health and Safety programs
- Developed and sustained a strong recruitment process inclusive of specific selection criteria (competency, skills & abilities, experience and education), interviewing, references, testing, offers, orientation, and exit interviews
- Managed job offers, employment agreements & on-boarding
- Conducted new employee orientation
- Partnered and coached line managers in key HR processes (recruitment and selection, performance management, talent management) and continuously improved HR practices/processes
- Provided coverage during a 1 year medical leave to the Benefits & Disability Manager
BRANCH MANAGER
CONTEMPORARY SERVICES CANADA
Vancouver, BC, Canada
08.2014 - 09.2019
- 5 years’ experience managing the Canadian branch of the largest US event security services firm
- Managed and lead a team of eight (8) direct reports
- Responsible for 40 client accounts throughout BC averaging 1000 employees
- Successfully won a RFP and managed a five (5) year security services contact with Canucks Sport & Entertainment
- Directed, developed, and drove business unit’s workforce plan and human capital strategies by acquiring and maintaining in-depth knowledge of the business
- Administered all employment labour issues to provide satisfactory resolutions and minimize future disputes
- Partnered with Talent Acquisition to ensure a feasible, pro-active workforce plan is in place and well executed
- Participated in evaluation and monitoring of success of training programs
- Follow-up to ensure training objectives are met
- Managed and administrated company benefits including medical, dental, life and employee assistance
- Managed relationships with key vendors and building management; point of contact for all facilities related needs; manage all office services and supplier contracts
HR MANAGER, VANCOUVER CONVENTION CENTRE
CONTEMPORARY SERVICES CANADA
Vancouver, BC, Canada
01.2009 - 01.2014
- Led the full recruitment life cycle, from sourcing strategies, talent recruitment and acquisition, to interview preparation, offer and onboarding
- Responsible for implementation and delivery of training program
- Developed and implemented employee handbook, company policies, disciplinary procedures, professional standards, code of conduct and standard operating procedures
- Maintained a performance tracking system to measure and evaluate employee performance
- Promoted to Branch Manager
HUMAN RESOURCES COORDINATOR
STORYDRIVEN INC
West Vancouver, BC, Canada
11.2006 - 06.2008
- Provided guidance to employees on any day-to-day employee-related matters that arise
- Spearheaded all recruitment activity and assist hiring managers with the creation of job profiles and postings for a variety of marketing and creative positions
- Responsible for employee orientation and onboarding process, including welcome letter, first week schedule, office and equipment requirements, staff introductions and studio tour
- Collaborated with the CEO to develop and implement HR policies and procedures, communicate to staff
- Lead the organization and coordination of employee events/programs to foster engagement, enthusiasm, and loyalty
COMPANY TRAINER
ALLWEST INSURANCE SERVICES
Vancouver, BC, Canada
06.2005 - 11.2006
- Successfully led new recruits through an extensive three (3) month training program, mentored and supported Insurance Brokers in the field resulting in improved services and a reduction in errors
- Managed high volume workforce recruitment, including sourcing, screening, interviewing, reference check and making hiring decisions for two (2) lower mainland offices
- Established and maintained contacts with employment sources, such as post-secondary institutions, community partners, governmental agencies, referrals, and professional networks
- Developed company’s first training plan including job site specific training, goals, and timelines
LEVEL ll INSURANCE BROKER
ALLWEST INSURANCE SERVICES
Vancouver, BC, Canada
06.2003 - 06.2005
- Provided exemplary client services and insurance services for new vehicle owners and business managers at auto dealerships
- Developed strong relationships with clients, business managers and sales staff
- Promoted to Company Trainer
- Assigned to manage a key auto lease account
- Obtained Level II insurance designation
Education
HUMAN RESOURCES MANAGEMENT PROGRAM -
BCIT
01.2006
BACHELOR OF ARTS - Political Science and History
UNIVERSITY OF BRITISH COLUMBIA
06.2003
Skills
- Detailed-oriented
- Excellent follow-through skills
- Project management skills
- Ability to manage multiple projects simultaneously
- Confident individual
- Ability to challenge processes
- Sound knowledge of employment legislation
- Highly motivated
References
AVAILABLE UPON REQUEST
Professional Development
- YYOGA 200 Hours Teacher Training, 01/01/24
- Certified COR Internal Auditor, 09/01/22
- Insurance Brokers Association of BC, 05/01/05
- Completed CAIB I and II
Languages
English
Timeline
HUMAN RESOURCES MANAGER
THE WESTIN BAYSHORE VANCOUVER (MARRIOTT INTERNATIONAL)
02.2022 - Current
HUMAN CAPITAL AND DEVELOPMENT MANAGER
PAN PACIFIC VANCOUVER HOTEL
09.2019 - 02.2022
BRANCH MANAGER
CONTEMPORARY SERVICES CANADA
08.2014 - 09.2019
HR MANAGER, VANCOUVER CONVENTION CENTRE
CONTEMPORARY SERVICES CANADA
01.2009 - 01.2014
HUMAN RESOURCES COORDINATOR
STORYDRIVEN INC
11.2006 - 06.2008
COMPANY TRAINER
ALLWEST INSURANCE SERVICES
06.2005 - 11.2006
LEVEL ll INSURANCE BROKER
ALLWEST INSURANCE SERVICES
06.2003 - 06.2005
HUMAN RESOURCES MANAGEMENT PROGRAM -
BCIT
BACHELOR OF ARTS - Political Science and History
UNIVERSITY OF BRITISH COLUMBIA