Christine Baltao
Sherwood Park,Canada
Summary
To join Royal Caribbean International in a guest services or concierge role, where I can bring my passion for hospitality, strong communication skills, and dedication to service excellence to enhance the guest experience and contribute to unforgettable voyages.
Overview
10
10
years of professional experience
Work History
Flight Attendant
WestJet Airlines
06.2018 - 07.2025
Front Desk / Server / Bartender
The Bankhead Restaurant – Marriott
02.2019 - 09.2023
Guest Services Agent
Clarion Hotel and Conference Centre
05.2017 - 05.2019
ESL Teacher / Language Coach
Shenzhen Etalk Inc.
05.2015 - 02.2017
Education
Diploma - Human and Community Support Services
06-2023
Bachelor of Arts - Mass Communication
03-2015
Skills
- Multinational Guest Service & Hospitality Excellence
- POS System & Transaction Management
- Inflight & Emergency Safety Procedures
- First Aid & CPR Certified
- Time Management & Multitasking
- Fluent in English, Spanish, Filipino and Mandarin
Professional Summary
Service-oriented professional with over 9 years of international experience across the airline, hospitality, and education sectors. Renowned for delivering personalized, high-quality guest experiences in fast-paced, multicultural environments. Proficient in addressing guest concerns, maintaining safety protocols, and fostering a warm, welcoming atmosphere. Reliable, adaptable, and committed to upholding premium service standards and operational excellence.
Timeline
Front Desk / Server / Bartender - The Bankhead Restaurant – Marriott
02.2019 - 09.2023
Flight Attendant - WestJet Airlines
06.2018 - 07.2025
Guest Services Agent - Clarion Hotel and Conference Centre
05.2017 - 05.2019
ESL Teacher / Language Coach - Shenzhen Etalk Inc.
05.2015 - 02.2017
Hampton College - Diploma, Human and Community Support Services
Saint Louis University - Bachelor of Arts, Mass Communication
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