Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Christine Atis Maumalanga

Union City

Summary

Dynamic professional with extensive experience in patient intake coordination and team supervision at Pain & Rehab Consultants. Proven ability to enhance customer service and operational efficiency while ensuring compliance with medical standards. Skilled in appointment scheduling and verbal communication, driving successful outcomes in fast-paced environments.

Overview

28
28
years of professional experience

Work History

New Patient Department Manager

Pain & Rehab Consultants
Emeryville
05.2008 - Current
  • Scheduled new and returning patients while coordinating with referral parties and workers' compensation.
  • Retrieved authorizations from insurances before scheduling appointments.
  • Managed New Patient operations, including patient in-take, demographic updates, and scheduling
  • Coordinated coverage for New Patient department ensuring continuous customer service.
  • Handled appointment scheduling for various procedures, including Pain Management, QME, AME, Personal Injury and Prior Returning.
  • Managed medical legal patient intake and ensured authorization compliance for psych and acupuncture appointments.

Sales Manager

Marshalls
Danville, Fremont
01.2006 - 05.2008
  • Enhanced team performance by supervising 30-40 employees effectively.
    Reconciled previous sales data at front desk, ensuring accurate records.
    Scheduled weekly shifts for all employees to maximize operational efficiency.
    Adapted floor plans to improve product visibility and customer navigation.
    Provided outstanding customer service, addressing inquiries and resolving issues promptly.
    Interviewed candidates for future hiring needs, strengthening workforce quality.
    Managed daily register operations, ensuring quick and efficient customer transactions.
    Unloaded trucks daily and arranged products on sales floor for optimal access.

Sales Manager

Toys R Us
Newark, San Mateo, Sunnyvale
12.1997 - 01.2006
  • Oversaw 55 to 75 employees, ensuring adherence to high customer service standards.
    Managed payroll and scheduling to maintain smooth company operations.
    Acted as overnight manager during peak seasons, unloading two trucks nightly.
    Ensured all products were displayed and ready for business each day.
    Redesigned floor plans by strategically rearranging product displays for optimal sales.
    Collaborated with hiring and sales floor managers to enhance team performance.
    Relocated multiple times to leverage expertise and support company growth.
    Implemented effective strategies to improve customer service outcomes across teams.

Education

Nursing

Cal State University of Hayward
Hayward, CA

ROP Certificate - Medical Assistant

Mission Valley ROP (located at James Logan High School)
Union City, CA

High School Diploma - General

James Logan High School
Union City, CA

Skills

  • Medical professionalism
  • Patient charting
  • OSHA compliance
  • Medical terminology
  • Patient history acquisition
  • Glucose testing
  • Basic bookkeeping
  • Alpha/numeric filing
  • Customer service and engagement
  • Vital signs monitoring
  • Vision testing and ear irrigation
  • Medication management
  • Patient intake coordination
  • Authorization retrieval
  • Appointment scheduling
  • Coverage coordination
  • Team supervision and training
  • Adaptability and flexibility
  • Verbal and written communication

Accomplishments

  • Employee of the month August 2013
  • Management Promotion for New Patient Department October 2017

Languages

English
Professional
Tagalog
Professional

References

References available upon request.

Timeline

New Patient Department Manager

Pain & Rehab Consultants
05.2008 - Current

Sales Manager

Marshalls
01.2006 - 05.2008

Sales Manager

Toys R Us
12.1997 - 01.2006

Nursing

Cal State University of Hayward

ROP Certificate - Medical Assistant

Mission Valley ROP (located at James Logan High School)

High School Diploma - General

James Logan High School

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Christine Atis Maumalanga