Transformed Department Rankings: Elevated Ulta Beauty department from ranking 28th out of 68 stores in the region to top 5 in the matter of 6 weeks through focused team development, merchandising excellence, and guest engagement strategies.
Led Successful Team Transition: Built and trained a brand-new team in Q4, increasing transaction and guest experience scores significantly within 6 months.
Optimized Logistic Operations: Managed inbound logistics and truck process, improving unload efficiency, accuracy, and backroom organization while meeting or exceeding company productivity benchmarks.
Consistent Leadership through Change: Maintained strong performance and stability across departments through multiple upper management transitions, including not having a direct leader for almost 6 months. Demonstrated adaptability and consistency.
Cross-Department Expertise: Successfully transitioned from logistics leadership to Ulta Beauty, mastering brand standards, planogram execution, and sales driving strategies.
Entrepreneurial Management: Owned and operated a small business's during a period of relocation and family commitments, developing strong operational customer service, and time management skills.