Summary
Overview
Work History
Education
Skills
Accomplishments
baking for fund raisings
Work Availability
Timeline
Receptionist
Christina Eteng

Christina Eteng

Bilingual Fraud Analyst
Toronto,ON

Summary

Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity for CIBC Bank company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bilingual position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bilingual position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Bilingual Fraud Analyst

CIBC
Toronto
08.2022 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Developed and implemented procedures to detect and prevent fraud.
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime

Bilingual Retention Consultant

Moneris Solutions
Toronto
11.2017 - 05.2022
  • Supported clients with business analysis, documentation, and data modeling.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Renegotiated outsourcing contracts to save considerable costs.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Automated system e-commerce features to improve client sales.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Created monthly forecast templates and resource management allocations for approved projects.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Developed strong rapport with customers and created positive impression of business
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects

Education

Bachelor of Arts - Political Science And Public Admininstration

University of Buea, Cameroon
Cameroon
10.2002 - 06.2005

Skills

Fraud detection

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Accomplishments

  • Supervised team of 6 staff members.


baking for fund raisings

I am a Sunday  school teacher and i love baking.

I bake for charities and fund raising to help orphans and widows in Cameroon.

Supporting charities is very important to me and i know that a lot of people live in abject poverty and its hard to make ends meet

Coming from Africa, i have witnessed a lot of orphans being neglected  and widows too are often maltreated.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bilingual Fraud Analyst

CIBC
08.2022 - Current

Bilingual Retention Consultant

Moneris Solutions
11.2017 - 05.2022

Bachelor of Arts - Political Science And Public Admininstration

University of Buea, Cameroon
10.2002 - 06.2005

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Christina EtengBilingual Fraud Analyst