Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christinarae Dorsey

Milpitas

Summary

Seasoned Operations Manager and Talented leader with years of experience and with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Ulta Beauty Inc.
08.2022 - 09.2025
  • Assisted in coordinating daily operational activities to ensure efficiency and effectiveness.
  • Learned safety protocols and best practices to maintain a secure work environment.
  • Supported inventory management tasks, tracking supplies and materials for production needs.
  • Operated various tools and systems to facilitate smooth workflow processes.
  • Collaborated with team members to resolve operational issues promptly and effectively.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Participated in training sessions to enhance skills in process optimization and quality control.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Merchandise Manager

Ulta Beauty Inc.
06.2021 - 07.2022
  • Developed merchandise strategies to optimize inventory turnover and enhance product visibility.
  • Analyzed sales data to forecast trends and adjust merchandising plans accordingly.
  • Collaborated with cross-functional teams to execute seasonal promotions and visual displays effectively.
  • Trained and mentored junior staff on merchandising standards and best practices.
  • Led visual merchandising initiatives to enhance in-store presentation and customer engagement.
  • Collaborated with cross-functional teams to execute store layout changes effectively and efficiently.
  • Led merchandising strategies to enhance product visibility and drive sales growth.
  • Developed and implemented inventory management processes to optimize stock levels and reduce shrinkage.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.

Assistant Store Manager

Tommy Hilfiger
02.2019 - 01.2021
  • Led daily operations, ensuring optimal staff performance and store efficiency.
  • Developed and implemented training programs for new team members, enhancing onboarding experience.
  • Monitored inventory levels and coordinated replenishment to maintain product availability.
  • Analyzed sales data to identify trends, informing merchandising and promotional strategies.
  • Collaborated with management to drive customer engagement initiatives, improving satisfaction scores.
  • Resolved customer inquiries and complaints effectively, fostering a positive shopping environment.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.

Administrative Assistant

Dick Sporting Goods
01.2019 - 10.2020
  • Coordinated office operations, enhancing workflow efficiency and communication across departments.
  • Managed scheduling and calendar organization for senior executives, optimizing time management and prioritization.
  • Developed and maintained filing systems, ensuring accurate document retrieval and compliance with organizational standards.
  • Streamlined administrative processes through implementation of digital tools, reducing manual tasks and increasing productivity.
  • Assisted in preparing reports and presentations, contributing to informed decision-making for management teams.
  • Trained new administrative staff on office protocols, fostering a collaborative environment and enhancing team performance.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Conducted regular audits of office supplies and equipment, maintaining inventory levels to support operational needs effectively.

Human Resources Assistant

California's Great America
07.2019 - 07.2020
  • Coordinated recruitment processes, including job postings and candidate screenings.
  • Streamlined onboarding procedures, enhancing new hire integration and retention.
  • Managed employee records with precision, ensuring compliance with organizational policies.
  • Assisted in performance management initiatives, providing support during evaluations and feedback sessions.
  • Maintained HR databases, improving data accuracy and accessibility for decision-making.
  • Facilitated employee training sessions, promoting professional development and skill enhancement.
  • Supported benefits administration, addressing employee inquiries regarding health plans and payroll issues.
  • Contributed to policy updates by researching best practices and gathering employee feedback for improvements.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Education

High School Diploma -

Milpitas High School
Milpitas, CA

Associate of Science - Business Administration And Management

Mission College
Santa Clara, CA
06-2026

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Planning and implementation
  • Staff training
  • Project management
  • Operations oversight
  • Workplace safety
  • Security systems management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a store that exceeded company expectations in every category during the Q4 and Q3 quarter.
  • Exceeded monthly store sales goals 8 months in a row.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Improved efficiency of weekly paperwork, saving 20 hours per week.
  • Achieved operational excellence by completing unified workflow with accuracy and efficiency.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Certification

First Aid CPR/AED, - American Red Cross 04-12-2024- 04-12-2026

Timeline

Operations Manager

Ulta Beauty Inc.
08.2022 - 09.2025

Merchandise Manager

Ulta Beauty Inc.
06.2021 - 07.2022

Human Resources Assistant

California's Great America
07.2019 - 07.2020

Assistant Store Manager

Tommy Hilfiger
02.2019 - 01.2021

Administrative Assistant

Dick Sporting Goods
01.2019 - 10.2020

High School Diploma -

Milpitas High School

Associate of Science - Business Administration And Management

Mission College

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Christinarae Dorsey