Summary
Overview
Work History
Education
Skills
Timeline
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Christina Staggs

Operations Manager
Los Angeles,CA

Summary

Dynamic Operations Manager with a proven track record at Nova Fabrics, excelling in strategic planning and team leadership. Enhanced customer satisfaction through innovative solutions and empowered staff accountability. Proficient in financial management and MOD2, driving efficiency and accuracy in operations while fostering strong vendor relationships.

Overview

10
10
years of professional experience
1
1
Language

Work History

Website Developer

Nova Fabrics
Los Angeles, CA
10.2021 - Current
  • Created custom e-commerce solutions, increasing online sales for multiple clients.
  • Implemented Google-based SEO and ad campaigns to meet budget specifications.
  • Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

Operations Manager

Nova Fabrics
Los Angeles, California
09.2017 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Prepared vendor invoices and processed incoming payments.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Maintained good working relationships with vendors and resolved disputes.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Optimized cash flow management with strategic scheduling of payments to vendors.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using MOD2.

Receptionist + Imports Manager

Elite Fabrics
Los Angeles, California
12.2015 - 08.2017
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Reduced shipment delays with proactive communication between international suppliers and transportation partners.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Negotiated freight rates with carriers for international transportation of goods.
  • Processed customs declarations and maintained records of customs documents.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Streamlined the copyright registration process, ensuring timely filing and record-keeping for all company assets.
  • Supported dispute resolution efforts by gathering evidence of copyright ownership and infringement, facilitating timely and fair outcomes.
  • Negotiated licensing agreements on behalf of the company, securing fair compensation for copyrighted works.
  • Enhanced copyright protection by conducting thorough research and analysis of intellectual property rights.

Education

No Degree - Business Management, Major in Finance

Centro Escolar University
Philippines
05.2001 -

Skills

Operations management

Staff management

MS office, Excel

Team leadership

Data analysis

Strategic planning

Financial management

Photoshop Proficient

Shopify Proficient

Extensive experience with MOD2

Quickbooks

Timeline

Website Developer

Nova Fabrics
10.2021 - Current

Operations Manager

Nova Fabrics
09.2017 - Current

Receptionist + Imports Manager

Elite Fabrics
12.2015 - 08.2017

No Degree - Business Management, Major in Finance

Centro Escolar University
05.2001 -

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Christina StaggsOperations Manager