Christina Williamson
Toronto,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Fuzz Wax Bar
05.2022 - Current
- Established and maintained open lines of communication with staff members, facilitating a collaborative environment conducive to efficient operations and problem-solving.
- Managed all facets of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, ensuring seamless workflow and exceptional service delivery.
- Implemented coaching and mentoring programs to enhance personnel performance in management principles, industry practices, company protocols, and technology systems, resulting in heightened efficiency and proficiency among team members.
- Spearheaded year-over-year business growth initiatives, overseeing operations, strategic vision, and long-range planning to capitalize on market opportunities and drive sustainable expansion.
- Optimized operational efficiency and productivity by meticulously managing budgets, accounts, and costs, consistently meeting financial targets and enhancing overall profitability.
Manager
Fuzz Wax Bar
06.2020 - 05.2022
- Adapted job assignments and schedules in response to evolving business requirements, balancing processes, employee capabilities, and customer demands to ensure seamless operations
- Orchestrated cost-control measures through strategic budget restructuring for labor, capital assets, inventory procurement, and technology enhancements, enhancing financial sustainability.
- Formulated, implemented, and monitored streamlined processes to drive long-term business growth and profitability, continuously seeking opportunities for improvement.
- Established and enforced internal policies to streamline operations, enhance responsiveness, and maintain organizational efficiency in line with industry standards.
- Spearheaded recruitment efforts, training programs, and mentorship initiatives to cultivate a skilled and motivated workforce, driving organizational success.
Assistant Manager
Fuzz Wax Bar
12.2017 - 06.2020
- In 2018, I led the training of over 10 new frontline team members, ensuring they were equipped with the knowledge and skills essential for success in their roles, fostering a cohesive and high-performing team environment.
- Implemented a robust recruitment process, conducting interviews and hiring individuals who demonstrated passion and dedication, resulting in a cohesive and motivated team dynamic.
- Engaged with customers upon entry to understand their needs, providing personalized assistance and recommendations to enhance their shopping experience.
- Operated cash registers accurately, processing cash, check, and credit card transactions efficiently, maintaining a 100% accuracy rate and ensuring smooth financial transactions.
- Exceeded team sales goals by 10% through proactive customer engagement, adherence to merchandising guidelines, and sharing of best practices for sales and customer service with colleagues, fostering a collaborative and successful sales environment.
Front Desk Receptionist
Fuzz Wax Bar
04.2017 - 12.2017
- Resolved customer issues quickly and ensured that management were immediately notified when problems escalated.
- Greeted persons entering the establishment and determined the nature and purpose of visit.
- Received packages and mail that came to the front desk and dispersed them to the correct employees.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Greeted 50+ daily visitors and customers upon arrival.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Recorded customer complaints.
- Sold memberships and retail.
Education
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto, ON2004
Skills
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanor
- Strong work ethic
- Issue resolution
- Up-selling capability
- Organized and efficient
- High energy
- Cash handling expert
- People-oriented
- Staff training and development
- Excellent communication skills
- Profit and Loss
- Microsoft Excel
- Order Supplies
- Microsoft Outlook
- Microsoft Office
- Customer Service
Certification
- AODA -June 2023
- WHMIS - June 2023
- Workplace Violence & Harassment - June 2023
- Supervisor Health & Safety Awareness- June 2023
- Human Rights 101, The Ontario Human Rights Commission - 13/11/2020
- Certified Cirepil Hard and Soft Wax Product Education & Training, Spavaro - 2018
- Certified Smart Serve - 2005
Timeline
General Manager
Fuzz Wax Bar
05.2022 - Current
Manager
Fuzz Wax Bar
06.2020 - 05.2022
Assistant Manager
Fuzz Wax Bar
12.2017 - 06.2020
Front Desk Receptionist
Fuzz Wax Bar
04.2017 - 12.2017
High School Diploma -
Father Henry Carr Catholic Secondary School
- AODA -June 2023
- WHMIS - June 2023
- Workplace Violence & Harassment - June 2023
- Supervisor Health & Safety Awareness- June 2023
- Human Rights 101, The Ontario Human Rights Commission - 13/11/2020
- Certified Cirepil Hard and Soft Wax Product Education & Training, Spavaro - 2018
- Certified Smart Serve - 2005
Similar Profiles
Anna ZarinaAnna Zarina
Laser hair removal technician, Beauty therapist at Luxury Wax BarLaser hair removal technician, Beauty therapist at Luxury Wax Bar
Samantha ToomeySamantha Toomey
Small Business Owner at Samantha's Lash & Wax Beauty Bar LLCSmall Business Owner at Samantha's Lash & Wax Beauty Bar LLC
Morgan IsleyMorgan Isley
Esthetician at Stripped Wax BarEsthetician at Stripped Wax Bar