Christina Williams
Colton
Summary
Dedicated customer service professional with over 10 years of experience in healthcare, retail, and public-facing environments. Specializes in conflict resolution, multitasking, and effective communication with diverse populations. Adept at adapting to changing priorities while ensuring compliance with organizational policies. Ready to leverage extensive expertise and strong interpersonal skills as a Flight Attendant.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Loma Linda University Health Care
Loma Linda
10.2023 - Current
- Deliver exceptional customer service to patients and visitors in a high-volume healthcare environment.
• Coordinate appointments and services across nine departments while maintaining accuracy and efficiency.
• Respond to customer inquiries in person and by phone, providing clear information and resolving concerns professionally.
• Assist individuals navigating complex healthcare services while ensuring a positive customer experience.
• Adapt quickly to schedule changes, cancellations, and service modifications while maintaining service excellence.
• Collaborate with physicians, medical assistants, schedulers, and administrative staff to support seamless daily operations.
• Process payments, verify information, and maintain confidential records in accordance with organizational policies.
• Manage high-volume communications while maintaining professionalism and attention to detail.
• Provide direction and assistance to patients and guests throughout a large medical campus.
• Support operational efficiency through effective communication and teamwork across multiple departments. - Assisted anywhere from 100 to 300 patients daily.
Lead Courtesy Clerk
Stater Brothers Markets
Colton
12.2007 - 03.2015
- Delivered outstanding customer service in a fast-paced retail environment serving diverse customers.
• Assisted customers with inquiries, concerns, and requests while maintaining a welcoming atmosphere.
• Trained and mentored new employees on customer service standards and company procedures.
• Assigned daily tasks and provided leadership support to team members.
• Resolved customer issues professionally and escalated concerns when appropriate.
• Supported front-end operations, including bagging, stocking, and maintaining store appearance.
• Assisted cashiers during peak business periods to ensure efficient customer service.
• Contributed to a positive shopping experience through teamwork and strong communication.
Sales Associate
Torrid
Ontario
05.2012 - 06.2013
- Provided personalized customer service and product recommendations.
• Assisted customers with purchases, exchanges, returns, and problem resolution.
• Processed transactions accurately while maintaining excellent customer interactions.
• Supported visual merchandising and store presentation standards.
• Worked collaboratively with team members to achieve sales and service goals.
• Built positive relationships with customers to encourage repeat business and customer loyalty.
Admission Office Assistant
Colton High School
Colton
08.2003 - 06.2007
- Welcomed visitors and provided professional front-office customer service.
• Managed visitor registration and directed guests throughout campus.
• Answered and routed high-volume multi-line telephone calls.
• Maintained student records and confidential documentation with accuracy.
• Performed administrative support functions including filing, data entry, and correspondence management.
• Assisted students, parents, staff, and visitors with questions and requests.
• Coordinated communication among departments to support daily operations.
Education
Associate of Science - Math and Science
Riverside City College
Riverside, CASkills
- Customer Service Excellence
Conflict Resolution & Problem Solving
Team Collaboration
Passenger & Guest Assistance
Verbal & Written Communication
Safety & Policy Compliance
Adaptability in Fast-Paced Environments
Multitasking & Time Management
Public Relations & Hospitality
Customer De-escalation Techniques
Cash Handling & Payment Processing
Microsoft Word, Excel & PowerPoint
Administrative Support
Scheduling & Coordination
Professional Telephone Etiquette
Timeline
Patient Service Representative
Loma Linda University Health Care
10.2023 - Current
Sales Associate
Torrid
05.2012 - 06.2013
Lead Courtesy Clerk
Stater Brothers Markets
12.2007 - 03.2015
Admission Office Assistant
Colton High School
08.2003 - 06.2007
Associate of Science - Math and Science
Riverside City College