MS Office
Christina Warne
Peterborough,ON
Summary
Highly motivated and caring RVT and member in good standing of the OAVT with several years of small animal health care experience. Skillfully creates and maintains professional and loyal relationships with co-workers and clients. Comfortable working independently as manager and leader and as collaborative team member. Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner, RVT
Paws Up! Professional Pet Care
Peterborough, Ontario
04.2014 - 12.2022
- Administered prescription medications upon request from veterinarians.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Responded promptly to emergency calls outside normal business hours.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness over the phone and in person.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed client needs and assisted in determining appropriate resources and strategies.
- Developed and implemented successful sales strategies to meet business goals.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements over the phone and in person.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis over the phone and in person.
RVT
Peterborough Pet Hospital
Peterborough, ON
09.2008 - 03.2014
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Responded promptly to emergency calls outside normal business hours.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Obtained relevant health history and information from clients to maintain medical charts.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted clients and provided them with assistance.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
GED -
Seneca College of Applied Arts And Technology
King City05-2006
Skills
- Client Education
- Emergency Care
- Medical record-keeping
- Procedure Support
- Verbal and written communication
- Caring Client Service
- MS Office
- Analytical Thinking
- Active Listening
- Time Management
Certification
- Registered Veterinary Technician in good standing with the Ontario Association of Veterinary Technicians since 2006
Affiliations
- Growing along with my 3 incredible daughters
- Caring for my 3 darling cats
- Thrifting with my husband
- Updating my education through online programs to stay on top of new developments in animal care, child development, and personal finances
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Owner, RVT
Paws Up! Professional Pet Care
04.2014 - 12.2022
RVT
Peterborough Pet Hospital
09.2008 - 03.2014
GED -
Seneca College of Applied Arts And Technology
- Registered Veterinary Technician in good standing with the Ontario Association of Veterinary Technicians since 2006
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