Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Vanhaelemeesch

Didsbury,AB

Summary

Experienced Field Property Claims Advisor skilled in investigating, evaluating, and settling property claims. Proficient in interpreting policy conditions, confirming coverage, and ensuring accurate claim resolutions. Committed to providing outstanding customer service and clear communication throughout the claims process, while maintaining efficiency and fairness in all interactions.

Overview

17
17
years of professional experience

Work History

Field Property Claims Advisor

Desjardins Insurance
Calgary, Alberta
08.2022 - Current
  • Delivering empathetic and professional support to members and clients throughout the claims process, ensuring clarity and reassurance during stressful situations
  • Collaborating with policyholders to gather necessary documentation and evidence.
  • Interpreting and applying property insurance policy coverage to analyze and resolve complex claims fairly and efficiently.
  • Managing a high volume of active claims, prioritizing tasks and meeting service-level expectations in fast-paced environments while adhering to company standards.
  • Explaining loss coverage, assisting policyholders with itemizing damages and coordinated alternative living arrangements.
  • Conducting on-site inspections and assessments of residential and commercial property damage to determine the extent of loss, and validate claims.
  • Organizing contracting companies to assist clients through emergency services, repairs, and contents manipulation.
  • Investigating potential fraud indicators and escalating cases for further review when necessary.
  • Communicating claim status updates to clients effectively.
  • Coordinating with internal teams for efficient claims processing and resolution.
  • Contact with agents and the underwriting team.
  • Reducing loss ratios through fair and prompt processing of claims.
  • Maintaining accurate records of claims activities in the management system.
  • Negotiating settlements with claimants while adhering to company policies and procedures.
  • Advising clients on best practices for preventing future losses due to similar situations.

Sales Associate

Fastenal
London, ON
02.2019 - Current
  • Clean driving record with experience making deliveries using work truck and cargo van
  • Shipping and Receiving experience
  • Experience working in the warehouse
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Delivered items to customers and presented invoices for payments as well as receiving signatures.
  • Quickly responded to customer inquiries to improve business relationships.
  • Checked and secured package loads before deliveries.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • When receiving product, ensured that the shipment order and quantities were accurate
  • Keeping warehouse clean and organized
  • Ensure accuracy and completeness of all orders.
  • Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase.
  • Prepared shipment labels.
  • Used handheld scanners to key in data for packages.
  • Experience working in the office
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Taking customers orders via in person, email, and phone to create quotes for product.
  • Responding to emails efficiently

Supervisor

Tim Hortons/Salverda Enterprise
Hagersville, ON
03.2008 - 02.2018
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Complete daily walk through, reports, creating action plan
  • In charge of break rotation
  • Handle customer complaints in a professional manner and appropriately fix the issue

Education

Hairstylist

Lorenzo's School of Hair Design And Esthetics
Hamilton, ON
2014

Social Services

Fanshawe College
Simcoe, ON
2012

Skills

  • Meticulous attention to detail
  • Strong interpersonal skills
  • Time management
  • On-site assessment
  • Documentation management
  • Data entry accuracy
  • Effective communication
  • Problem solving
  • Claims investigation
  • Ability to work in a fast-paced environment
  • Dedicated team player
  • Strong problem solver
  • Adaptability
  • Commitment
  • Punctual
  • Ability to work under pressure
  • Policy interpretation
  • Customer Service
  • Conflict Resolution

Timeline

Field Property Claims Advisor

Desjardins Insurance
08.2022 - Current

Sales Associate

Fastenal
02.2019 - Current

Supervisor

Tim Hortons/Salverda Enterprise
03.2008 - 02.2018

Hairstylist

Lorenzo's School of Hair Design And Esthetics

Social Services

Fanshawe College

Similar Profiles

CREATE PROFILE
Christina Vanhaelemeesch