Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA TURNER

Sherman Oaks

Summary

Dynamic hospitality leader with 10+ years of proven success in luxury service environments, team leadership, and operational excellence. Skilled at elevating guest experiences, streamlining processes, and driving revenue. Recognized for fostering high-performance teams, delivering white-glove service to VIP clientele, and managing complex operations in fast-paced, multicultural settings.

Overview

16
16
years of professional experience

Work History

Project Manager

Simple Living
06.2021 - 01.2025
  • Directed and motivated a concierge team of six, ensuring seamless execution of high-end client requests and personalized service delivery.
  • Managed day-to-day operations, including scheduling, resource allocation, and performance metrics, improving service efficiency and client satisfaction.
  • Cultivated a culture of accountability and professionalism through targeted training and mentorship.
  • Served as the primary liaison for VIP clients, managing escalations with discretion and delivering consistently exceptional experiences.
  • Oversaw simultaneous client projects, balancing urgency, service quality, and confidentiality in a fast-paced luxury environment.

Salon General Manager

Paris Parker Salon & Spa
03.2015 - 06.2021
  • Led daily operations for a high-end salon and spa, managing stylists, estheticians, and retail associates.
  • Implemented training programs on service standards, sales techniques, and product expertise, improving guest satisfaction and upselling success.
  • Maintained budgets and optimized inventory, achieving a profit of $144k in FY 2018–2019—an 83.4% increase over budget.
  • Fostered a collaborative, inclusive team culture, reducing staff turnover and enhancing service consistency.

Executive Assistant to Owner/Stylist

Keith Noonan
04.2013 - 10.2014
  • Managed salon scheduling, client communications, and operational workflows.
  • Oversaw financial tasks, budgeting, and inventory control while completing cosmetology coursework.

Designated Trainer & Service Leader

The Cheesecake Factory
01.2009 - 01.2013
  • Consistently ranked in the top 3% for guest service scores across multiple locations.
  • Trained and mentored new staff in high-volume restaurants serving 15,000+ guests weekly.
  • Assisted in launching new locations in Kuwait and Dubai, training staff to serve 25,000+ guests weekly.

Education

Cosmetology License -

The Aveda Institute
Los Angeles, CA
01.2014

Skills

  • Strategic Operations & Process Optimization
  • Budget Management & Profitability Growth
  • High-Volume, Multisite Service Oversight
  • Staff Training, Mentorship & Talent Retention

Timeline

Project Manager

Simple Living
06.2021 - 01.2025

Salon General Manager

Paris Parker Salon & Spa
03.2015 - 06.2021

Executive Assistant to Owner/Stylist

Keith Noonan
04.2013 - 10.2014

Designated Trainer & Service Leader

The Cheesecake Factory
01.2009 - 01.2013

Cosmetology License -

The Aveda Institute

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CHRISTINA TURNER