Christina Trieu
Anaheim
Summary
Motivated and patient-focused Registered Dental Hygienist with 6 years of experience treating individuals with diverse dental concerns. A motivated service worker with exceptional social skills, communication abilities and customer service background. Passionate about providing compassionate care and building relationships with patients/customers to facilitate trust. Active listener with commitment to developing rapport. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Registered Dental Hygienist
Dr Shanna Chirco, DDS
06.2022 - Current
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
Registered Dental Hygienist
My Family Dentist
04.2022 - Current
Registered Dental Hygienist
Dr Joe Lee, DDS
02.2022 - Current
Registered Dental Hygienist
SoCal Smiles Dentistry
01.2019 - 05.2022
Registered Dental Hygienist
Dr Daniel J Cohen, DDS
04.2019 - 01.2022
Dental Assistant and Administrative Assistant
Bakar's Classic Smiles
02.2016 - 02.2017
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Increased overall productivity by providing administrative support to dentists and other dental staff members.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
Licensed Pharmacy Technician
Institutional Pharmacy Solutions
06.2014 - 02.2016
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Assisted in reducing medication errors through meticulous attention to detail when entering patient medications into appropriate software pertaining to each facility.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
Education
Bachelor of Science - Biology
San Diego State University
San Diego, CAAssociate of Science - Dental Hygiene
Concorde Career College
Garden Grove, CA08.2018
Skills
- Rapport Development and Management with Active Listening
- Case & Medical Records Management
- Team Meetings for Business Development
- Compliance Training According to HIPAA Rules
- Multiple Software Proficiency
- Exceptional Written Communication Skills
Languages
Vietnamese
Native or Bilingual
Spanish
Elementary
Timeline
Registered Dental Hygienist
Dr Shanna Chirco, DDS
06.2022 - Current
Registered Dental Hygienist
My Family Dentist
04.2022 - Current
Registered Dental Hygienist
Dr Joe Lee, DDS
02.2022 - Current
Registered Dental Hygienist
Dr Daniel J Cohen, DDS
04.2019 - 01.2022
Registered Dental Hygienist
SoCal Smiles Dentistry
01.2019 - 05.2022
Dental Assistant and Administrative Assistant
Bakar's Classic Smiles
02.2016 - 02.2017
Licensed Pharmacy Technician
Institutional Pharmacy Solutions
06.2014 - 02.2016
Bachelor of Science - Biology
San Diego State University
Associate of Science - Dental Hygiene
Concorde Career College
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