Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Christina Trieu

Anaheim

Summary

Motivated and patient-focused Registered Dental Hygienist with 6 years of experience treating individuals with diverse dental concerns. A motivated service worker with exceptional social skills, communication abilities and customer service background. Passionate about providing compassionate care and building relationships with patients/customers to facilitate trust. Active listener with commitment to developing rapport. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Registered Dental Hygienist

Dr Shanna Chirco, DDS
06.2022 - Current
  • Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
  • Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
  • Developed individualized treatment plans to address specific patient needs and concerns.
  • Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
  • Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
  • Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
  • Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
  • Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
  • Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
  • Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
  • Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
  • Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.

Registered Dental Hygienist

My Family Dentist
04.2022 - Current

Registered Dental Hygienist

Dr Joe Lee, DDS
02.2022 - Current

Registered Dental Hygienist

SoCal Smiles Dentistry
01.2019 - 05.2022

Registered Dental Hygienist

Dr Daniel J Cohen, DDS
04.2019 - 01.2022

Dental Assistant and Administrative Assistant

Bakar's Classic Smiles
02.2016 - 02.2017
  • Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
  • Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
  • Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
  • Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
  • Increased overall productivity by providing administrative support to dentists and other dental staff members.
  • Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
  • Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
  • Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
  • Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
  • Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
  • Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.

Licensed Pharmacy Technician

Institutional Pharmacy Solutions
06.2014 - 02.2016
  • Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
  • Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
  • Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
  • Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
  • Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
  • Assisted in reducing medication errors through meticulous attention to detail when entering patient medications into appropriate software pertaining to each facility.
  • Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
  • Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.

Education

Bachelor of Science - Biology

San Diego State University
San Diego, CA

Associate of Science - Dental Hygiene

Concorde Career College
Garden Grove, CA
08.2018

Skills

  • Rapport Development and Management with Active Listening
  • Case & Medical Records Management
  • Team Meetings for Business Development
  • Compliance Training According to HIPAA Rules
  • Multiple Software Proficiency
  • Exceptional Written Communication Skills

Languages

Vietnamese
Native or Bilingual
Spanish
Elementary

Timeline

Registered Dental Hygienist

Dr Shanna Chirco, DDS
06.2022 - Current

Registered Dental Hygienist

My Family Dentist
04.2022 - Current

Registered Dental Hygienist

Dr Joe Lee, DDS
02.2022 - Current

Registered Dental Hygienist

Dr Daniel J Cohen, DDS
04.2019 - 01.2022

Registered Dental Hygienist

SoCal Smiles Dentistry
01.2019 - 05.2022

Dental Assistant and Administrative Assistant

Bakar's Classic Smiles
02.2016 - 02.2017

Licensed Pharmacy Technician

Institutional Pharmacy Solutions
06.2014 - 02.2016

Bachelor of Science - Biology

San Diego State University

Associate of Science - Dental Hygiene

Concorde Career College
Christina Trieu