Motivated and patient-focused Registered Dental Hygienist with 6 years of experience treating individuals with diverse dental concerns. A motivated service worker with exceptional social skills, communication abilities and customer service background. Passionate about providing compassionate care and building relationships with patients/customers to facilitate trust. Active listener with commitment to developing rapport. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Registered Dental Hygienist
Dr Shanna Chirco, DDS
06.2022 - Current
Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
Developed individualized treatment plans to address specific patient needs and concerns.
Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
Registered Dental Hygienist
My Family Dentist
04.2022 - Current
Registered Dental Hygienist
Dr Joe Lee, DDS
02.2022 - Current
Registered Dental Hygienist
SoCal Smiles Dentistry
01.2019 - 05.2022
Registered Dental Hygienist
Dr Daniel J Cohen, DDS
04.2019 - 01.2022
Dental Assistant and Administrative Assistant
Bakar's Classic Smiles
02.2016 - 02.2017
Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
Increased overall productivity by providing administrative support to dentists and other dental staff members.
Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Provided excellent customer service to create positive experiences and build patient trust.
Licensed Pharmacy Technician
Institutional Pharmacy Solutions
06.2014 - 02.2016
Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
Assisted in reducing medication errors through meticulous attention to detail when entering patient medications into appropriate software pertaining to each facility.
Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
Education
Bachelor of Science - Biology
San Diego State University
San Diego, CA
Associate of Science - Dental Hygiene
Concorde Career College
Garden Grove, CA
08.2018
Skills
Rapport Development and Management with Active Listening