Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Christina Tawfik

Lake Elsinore

Summary

Customer Service Representative with 9+ years of experience excelling in customer service, data entry, and resident correspondence management. Demonstrates strong attention to detail and proficiency in multiple tasks, ensuring seamless customer experiences, and efficient community event sign-ups. Highly motivated, organized, and focused on delivering positive results and career growth.

Overview

9
9
years of professional experience

Work History

Facility Administrator

Firstservice Residential
Menifee
10.2024 - Current
  • Processed registrations for incoming homeowners and tenants.
  • Managed distribution of ID badges and guest passes efficiently.
  • Collaborated with vendors about pool and lake maintenance.
  • Handled inquiries related to violations and fines.
  • Discussed with homeowners ways to enhance their properties.
  • Processed checks and forwarded to corporate.
  • Coordinated clubhouse bookings and handled payment transactions.
  • Addressed phone inquiries and processed voicemails promptly.
  • Handled everyday emails focusing on ID badges, homeowner questions, and renting of the clubhouse.
  • Comprehended FirstService Residential handbook and applied knowledge effectively.

Customer Service Representative

FirstService Residential
Corona
01.2023 - Current
  • Provide exceptional customer service, resolving inquiries and issues promptly via email and in person
  • Manage resident correspondence and community-wide communications, ensuring clarity and timeliness
  • Efficiently handle resident registrations and event sign-ups, enhancing customer experiences
  • Process credit card transactions using Pax A920, maintaining accuracy and compliance
  • Conduct facility tours and explain community amenities to potential homeowners
  • Manage resident data, process transactions, and streamline facility access using multiple software platforms, enhancing security and improving operational efficiency
  • Guide residents through community apps and website, fostering digital engagement and boosting overall satisfaction with property services
  • Implement and maintain key fob system for facility access, enhancing security measures while reducing administrative workload for staff
  • Efficiently manage resident registrations and event sign-ups, ensuring seamless customer experiences and increased community engagement

IHSS Caregiver

In Home Support Services (IHSS)
Corona
09.2019 - 06.2023
  • Provided comprehensive in-home care, ensuring client comfort and well-being through personalized assistance with daily tasks and medical needs
  • Managed household operations including cleaning, laundry, and meal preparation, maintaining a safe and organized living environment for the client
  • Assisted with daily living activities, promoting independence and well-being
  • Provided reliable transportation for medical appointments and errands

Waitress/Busser/Dishwasher/Runner

Atria Senior Living
Temecula
10.2018 - 09.2021
  • Assisted guests with menu choices, enhancing their dining experience and satisfaction
  • Delivered prompt and friendly service, significantly improving customer retention
  • Communicated dietary needs to kitchen staff, ensuring customer safety and satisfaction
  • Handled reservations and room service calls efficiently, optimizing operational flow
  • Bussed and reset tables swiftly, maintaining a clean and welcoming environment
  • Delivered exceptional customer service, efficiently managing menu inquiries, reservations, and special requests while maintaining a welcoming atmosphere for senior residents
  • Coordinated seamlessly between dining room and kitchen, ensuring accurate communication of dietary needs and timely delivery of meals to enhance resident satisfaction
  • Prioritized rapid table turnover and cleanliness, balancing multiple tasks to maintain a high standard of service during peak dining hours
  • Adhered strictly to safety and sanitation protocols, fostering a secure dining environment for senior residents with diverse health considerations

Waitress/Busser/Dishwasher/Runner/Prep Cook

The Meridian at Anaheim Hills
Anaheim
12.2015 - 09.2018
  • Ensured guest satisfaction by providing attentive service and maintaining a clean dining area
  • Supported kitchen operations by washing dishes efficiently and assisting with food preparation
  • Collaborated with staff to ensure smooth workflow and timely food delivery
  • Handled multiple roles in a fast-paced environment, maintaining professionalism under pressure

Education

High school diploma -

Penn Foster Online High School
Scranton, PA
09.2018

Skills

  • Typing
  • Kitchen
  • Senior Care
  • Customer service
  • Communication
  • Microsoft Outlook
  • Food Service
  • Data entry
  • Problem-solving
  • Customer Relations
  • Organizational skills
  • Event Planning
  • Time Management
  • Detail-oriented
  • Technology Proficiency
  • Creative Problem Solving
  • Graphic Design
  • Multitasking
  • Critical Thinking
  • Problem-solving skills
  • Data management
  • Communication skills
  • Time management

References

  • William Arrington, Federal Aviation Administration, william.t.arrington@faa.gov, 562-723-9026
  • Caroline Short, WellQuest Living, caroline.short@gmail.com, 951-283-1198
  • Daniel Perez, Classic Collisions, perezdj90@gmail.com, 714-866-7447

Languages

  • Arabic
  • English, Native

Timeline

Facility Administrator

Firstservice Residential
10.2024 - Current

Customer Service Representative

FirstService Residential
01.2023 - Current

IHSS Caregiver

In Home Support Services (IHSS)
09.2019 - 06.2023

Waitress/Busser/Dishwasher/Runner

Atria Senior Living
10.2018 - 09.2021

Waitress/Busser/Dishwasher/Runner/Prep Cook

The Meridian at Anaheim Hills
12.2015 - 09.2018

High school diploma -

Penn Foster Online High School

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