Christina Tamayo
Escondido
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Care Manager
Protec Arisawa America
Vista, CA
06.2024 - Current
- Supervised daily activities within customer care and logistics teams, focusing on delivering outstanding customer service and maintaining operational efficiency.
- Oversaw company budget management and provided strategic guidance to sales team for achieving quarterly and annual objectives.
- Supported training and development of team members to enhance skills and job performance. Assisted in setting clear performance expectations and departmental goals.
- Directed management of customer order entry backlog, ensuring timely order review and processing.
- Managed logistics processes, including coordination of shipments and transportation providers, increasing profit by 20%.
- Oversaw complete order lifecycle from receipt to shipment delivery, ensuring adherence to customer requirements and delivery commitments.
- Served as primary escalation point for customer concerns, resolving complex service delivery and order-related issues.
- Achieved improved departmental reporting and project management outcomes by driving process enhancements and fostering cross-functional collaboration.
- Crafted detailed procedures and workflows, alongside training documentation, to ensure consistent operations and scalable growth.
- Cultivated and sustained robust relationships with key customers, suppliers, freight providers, and internal stakeholders.
Production Planner & Buyer
Protec Arisawa America
Vista, CA
04.2023 - 06.2024
- Developed and sustained master production schedule, ensuring alignment with customer demand and sales forecasts.
- Conducted thorough analysis of manufacturing requirements, labor availability, plant capacity, and materials to develop effective production plans effectively reducing standard lead times from 10 weeks to 4 weeks.
- Coordinated issuance of purchase orders and directed procurement efforts to maintain uninterrupted supply of raw materials and purchased components.
- Monitored key performance indicators to assess production effectiveness and drive continuous improvement initiatives.
- Facilitated collaboration among manufacturing, procurement, customer care, and leadership teams to identify bottlenecks and enhance production flow.
- Analyzed inventory data through cycle counts and negative WIP reviews, ensuring precise inventory records and reporting integrity.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
- Validated customer order configurations and partnered with customer care to address order-entry and scheduling challenges.
- Identified and recommended improvements in scheduling and processes to achieve on-time delivery goals.
Customer Care Coordinator
Protec Arisawa America
Vista, CA
06.2022 - 03.2023
- Coordinated order entry backlog maintenance and followed up on shipments to optimize customer satisfaction and operational efficiency.
- Ensured precision and compliance of customer orders by reviewing details related to accuracy, completeness, pricing, and application requirements before initiating manufacturing processes.
- Provided technical support and guidance to customers on product selection and compatibility issues.
- Oversaw coordination of expedited and emergency orders, maintaining effective communication channels between customers and relevant internal teams.
- Analyzed order status and implemented solutions for potential delays, maintaining commitment to on-time delivery and customer satisfaction.
- Collaborated with production, purchasing, logistics, and sales teams to address order discrepancies and enhance service levels.
- Directed comprehensive maintenance of customer records to ensure data accuracy and integrity.
- Trained new staff on company policies and customer service best practices.
Customer Service Representative
US Circuit INC
Escondido, CA
03.2013 - 10.2021
- Handled customer requests via email, phone, secured client websites, Dropbox, and FAX ensuring timely and accurate responses.
- Conferred with senior managers and appropriate departments to rectify problems, such as damages, shortages, or non-conformance to specifications
- Reviewed blueprints and examined Gerber files to facilitate accurate preparation of detailed quotes and reports.
- Documented written and verbal conversations with details and outcomes of interactions to maintain traceability
- Processed purchase orders using Manufacturing Requirement Planning system, communicated special tax or billing requirements to Accounts Receivable, and resolved invoice inquiries.
- First contact for business-to-business sales of custom printed circuit boards.
- Resolved customer complaints by providing appropriate solutions and alternatives within established time limits, ensuring follow-up for complete resolution.
- Executed purchase orders using the Manufacturing Requirement Planning system then advised Accounts Receivable of any special tax or billing requirements and helped rectify invoice questions
Education
Bachelor of Science Business Administration - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT12-2027
Skills
- Client support
- Effective team leadership
- Training and mentoring
- Effective conflict resolution
- Schedule management
- Flexibility in changing situations
Certification
- Administrative Professional Foundations Certificate, LinkedIn Learning, Sunnyvale, CA April 2022
- Strategic Thinking and Innovation Certificate, WGU, Salt Lake City, UT July 2021 – December 2021
Timeline
Customer Care Manager
Protec Arisawa America
06.2024 - Current
Production Planner & Buyer
Protec Arisawa America
04.2023 - 06.2024
Customer Care Coordinator
Protec Arisawa America
06.2022 - 03.2023
Customer Service Representative
US Circuit INC
03.2013 - 10.2021
Bachelor of Science Business Administration - Supply Chain And Operations Management
Western Governors University