Christina Smith

• Public Educator duties
• -Offer community based fire prevention education to the Fort Erie community.
• -Facilitate After the Fire and SAFE programs
• -Attend various community events to promote the programs and to answer questions people have
• -Positive role model for my community
• Chaplin for Public Educators
• -Offer support in time of need, check ins after time of loss
• -Coordinate educators for funerals, services
• JHSC member
• -Monthly inspections of fire department training tower and training facility
• -Attend quarterly meetings
• Peer Support Member
• -Offer confidential peer support to Fort Erie, Wainfleet and Port Colborne firefighters and their immediate families

Overall duties:

• -Supports company operations by maintaining Specialized Support Program systems, procedures and staffing.
• -I am the primary lead within the program of the company to help instill the Anchor Culture amongst management, associates, and outside sources.

Client/agency coordination

• -Meet with agency partners regarding incoming clients
• -oversee service agreements and main contact for agency partners
• - Coordinate schedules based upon the service agreement - Oversee and manage any scheduling issues pertaining to service agreements
• - Follow-up with the funding source / agency
• - Attend case conferences and present agency update
• -Create all internal files for each client and ensure that the file remains updated
• - Address agency / family concerns
• -Ensure data, daily notes, expenses etc are completed by each staff

Associate management

• -Manage a team of approximately 30 people
• -Daily oversight of calendars, incoming requests for hours
• -Schedule monthly check in phone calls with each staff to ensure they are happy in their role, any concerns, communicate agency updates
• -Send out weekly updates to team

Marketing

• -Conduct presentation to new potential agencies
• -Conduct presentations for existing clients
• -Cold calls, introduction emails to potential clients
• -Assist in the creation of marketing materials

Billing/invoicing

• -Review daily, weekly and monthly billing
• -Ensure no errors are made and to make corrections as needed

Recruitment

• -Responsible for the hiring and training of each successful applicant

Additional duties

• -Rotate the programs after hours crisis line
• -Active on several social media platforms promoting agency news, events, updates, community outreach
• -Agency Occupational health and safety representative

• -Volunteer position
• -Sat on committee for RPAC (Regional Placement Advisory Committee)
• -Met with Social worker, children in care,
• -Review children in care current living placement and made recommendations

• -Volunteer position
• -Led organization in setting goals and strategies.
• -Contributed to values, goals and strategic vision of organization.
• -Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
• -Negotiated and resolved conflicts between stakeholders.

• -Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• -Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• -Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• -Scheduled fun social and recreational activities for residents.
• -Led a team of 40 staff and oversaw two programs
• -Responsible for rotation of on call phone
• -Worked closely with Union and problem solved for success of staff
• -Assisted with updating policy and procedures
• -Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
• -Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• -Supported personal needs of residents dealing with diverse conditions.
• -Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• -Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• -Trained team with new behavioral support plans, safety plans, new agency polices etc.

• -Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• -Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• -Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• -Scheduled fun social and recreational activities for residents.
• -Worked closely with CAS social workers and other agency/community partners
• -Attended plan of care, school and medical appointments
• -Created and oversaw the daily programming of the youth residents (15-18 years old)
• -ensured all health and safety measures were in place
• -case management duties
• -Supported personal needs of residents dealing with diverse mental health and disabilities
• -Promoted positive relations between residents and staff.
• -Solved grievances and complaints by collaborating with residents.