Christina Smillin Richard
Chino
Summary
Dynamic Mental Health Worker with UHS experience, skilled in crisis intervention and patient advocacy. Successfully implemented individualized care plans, enhancing client well-being and safety. Developed strong rapport through empathetic communication, while effectively monitoring progress and coordinating family support. Committed to fostering a positive therapeutic environment and promoting self-care strategies for recovery.
Overview
8
8
years of professional experience
Work History
Mental Health Worker
UHS
Chino
10.2022 - Current
- Assisted in implementing individualized care plans for clients to enhance mental well-being.
- Observed and documented client behaviors, contributing to accurate assessments and treatment adjustments.
- Collaborated with multidisciplinary teams to coordinate effective interventions and support services.
- Engaged clients in therapeutic activities, fostering a supportive environment for recovery.
- Participated in crisis intervention strategies, effectively managing high-stress situations to ensure safety.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Monitored client progress and provided feedback to families and treatment team members.
- Developed and implemented activities to help clients develop social and independent living skills.
- Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
Cook
UHS
08.2022 - 10.2022
- Prepared high-quality meals following standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
- Assisted in inventory management, tracking stock levels for timely reordering.
- Collaborated with team members to meet daily production goals and service demands.
- Maintained food safety standards, adhering to health regulations during food preparation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Sandwich Artist
SUBWAY®Restaurants
Chino, CA
11.2019 - 06.2022
- Prepared sandwiches according to customer specifications and company standards.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Operated cash register, processing transactions accurately and efficiently.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Trained new team members on sandwich preparation techniques and customer service best practices.
- Enhanced customer experience by providing prompt service and resolving inquiries effectively.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Implemented quality control measures to ensure consistent product presentation and taste satisfaction.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Cook
St Francis Hospital
Lynwood, CA
06.2019 - 07.2019
Cook
Uscf Medical Center
Los Angeles, CA
03.2018 - 06.2018
- Trained new staff on kitchen procedures and safety protocols, fostering a collaborative environment.
- Developed menu items based on seasonal ingredients, enhancing customer satisfaction through quality offerings.
- Implemented process improvements that increased kitchen efficiency and reduced waste during operations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
Culinary Arts - Culinary Arts
Cerritos College
Norwalk, CA12.2016
Skills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
- Confidential records
- Building rapport
- Patient advocacy
- Crisis intervention
- Family support coordination
- Behavioral management
- Patient evaluations
- Discharge planning
- Empathy development
- Anger management strategies
- Supply coordination
- Progress monitoring
- Case documentation
- Developing relationships
- Motivational interviewing
- Client support
- Suicide prevention
- Self-care promotion
- Patient evaluation
- Psychosocial assessment
- Treatment Planning
- Care delivery
- Tracking client progress
- Stress management techniques
- Safety and risk assessments
- Confidentiality
- Nonviolent crisis intervention
Timeline
Mental Health Worker
UHS
10.2022 - Current
Cook
UHS
08.2022 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
11.2019 - 06.2022
Cook
St Francis Hospital
06.2019 - 07.2019
Cook
Uscf Medical Center
03.2018 - 06.2018
Culinary Arts - Culinary Arts
Cerritos College