Christina Skelly
Santa Rosa
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Well-developed network of real estate professionals, mortgage lenders and inspectors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
53
53
years of professional experience
Work History
REALTOR and Property Management
First Team Luxury, Sea Coast Exclusive Properties,
04.1997 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Prepared and presented contracts and other legal documents to clients.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Lending Specialist
Hammond Company
06.1995 - 03.1997
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
Regional Manager
Xerox
01.1972 - 06.1994
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Arts - Business
Cal State Fullerton University
Fullerton, CAAssociate of Arts - Business And Psychology
Cerritos College
Norwalk, CASkills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Sales negotiation
- Market Research
- Property Management
- Business Development
- Property Valuation Expertise
- Leasing and sales
- Pricing negotiation
- Property Research
Timeline
REALTOR and Property Management
First Team Luxury, Sea Coast Exclusive Properties,
04.1997 - Current
Lending Specialist
Hammond Company
06.1995 - 03.1997
Regional Manager
Xerox
01.1972 - 06.1994
Bachelor of Arts - Business
Cal State Fullerton University
Associate of Arts - Business And Psychology
Cerritos College
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