Christina Serventi
Acton,Canada
Summary
Highly motivated professional with relevant experience in overseeing daily operations, improving process efficiencies and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance operational performance. Strong ability to inspire team members while maintaining focus on achieving departmental objectives.
Overview
12
12
years of professional experience
Work History
National Department Manager
Wilcox Door Service Inc
Mississauga, Canada
12.2021 - Current
- Oversee national operations, driving measurable growth in service efficiency and customer satisfaction
- Lead project launches, ensuring timely delivery and consistently surpassing sales targets
- Implement strategies to optimize operations, achieving significant improvements in service efficiency
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Fostered cross-functional partnerships, elevating service quality and operational efficiency
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Resolved customer complaints and issues promptly and professionally.
National Team Lead
Northern Dock Systems
06.2016 - 04.2020
- Coordinated team resources to achieve project goals.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Admin/Accounts Payable
Dock Systems Inc
Brampton, Canada
11.2014 - 07.2015
- Streamlined accounts payable processes, ensuring timely invoice payments and accurate expense claim verifications while maintaining strict data security protocols
- Managed vendor relationships, ensuring prompt payments and resolving discrepancies to maintain positive business partnerships
- Reviewed and audited invoices to ensure accuracy of payment.
- Resolved invoice disputes with vendors in a professional manner.
- Ensured all vendor information is up-to-date in system databases.
- Conducted periodic reviews of open invoices and resolved any discrepancies or issues as needed.
- Maintained records of payments and expenditures.
Executive Services Administrator
Tri-Rok Drilling Accessories Inc
Mississauga, Canada
02.2013 - 10.2014
- Organized high-level meetings, ensuring flawless execution and successful outcomes
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Maintained filing system for important documents such as contracts and invoices.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and responded to customer inquiries.
Education
High School Diploma -
St. Marguerite d'Youville Secondary School
Brampton, ON12.2007
Skills
- Account Management
- Leadership
- Forecasting and planning
- Vendor management
- Salesforce
- CRM
- Customer Portals Proficiency
- Relationship building and management
- Customer service
- Data entry
- Punctuality and reliability
- Multitasking and organization
Timeline
National Department Manager
Wilcox Door Service Inc
12.2021 - Current
National Team Lead
Northern Dock Systems
06.2016 - 04.2020
Admin/Accounts Payable
Dock Systems Inc
11.2014 - 07.2015
Executive Services Administrator
Tri-Rok Drilling Accessories Inc
02.2013 - 10.2014
High School Diploma -
St. Marguerite d'Youville Secondary School