Overview
Work History
Skills
Timeline
Server

Christina Santiago

server/ cook
Thorold,ON

Overview

4
4
years of professional experience

Work History

Server

Sunset Grill
07.2022 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Cultivated warm relationships with regular customers.

Breakfast Cook

Frego Breakfast And Bar
06.2018 - 03.2021
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Verified compliance in preparation of menu items and customer special requests.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Set up work stations and prepped Type food for dishes to increase productivity during busy mealtimes.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.

Supervisor

Johnny R’S Eatery
05.2017 - 09.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Skills

  • Warm and Friendly
  • Transactions and Cash Handling
  • PPE Guideline Compliance
  • Specials Promotion and Upselling
  • Cool Under Pressure
  • High-Volume Dining
  • Food and Beverage Service
  • Dining Room Cleaning and Upkeep
  • Team Player
  • Daily Specials Memorization
  • Billing and Payment Processing
  • Greeting and Seating Guests
  • Taking Reservations
  • Beverage Preparation
  • Guest Satisfaction

Timeline

Server

Sunset Grill
07.2022 - Current

Breakfast Cook

Frego Breakfast And Bar
06.2018 - 03.2021

Supervisor

Johnny R’S Eatery
05.2017 - 09.2018

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Christina Santiago server/ cook