Christina Santiago
server/ cook
Thorold,ON
Overview
4
4
years of professional experience
Work History
Server
Sunset Grill
Niagara-on-the-Lake, ON
07.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Cultivated warm relationships with regular customers.
Breakfast Cook
Frego Breakfast And Bar
St.-Charles, ON
06.2018 - 03.2021
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Verified compliance in preparation of menu items and customer special requests.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Verified proper portion sizes and consistently attained high food quality standards.
- Set up work stations and prepped Type food for dishes to increase productivity during busy mealtimes.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
Supervisor
Johnny R’S Eatery
St.-Charles, ON
05.2017 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Skills
- Warm and Friendly
- Transactions and Cash Handling
- PPE Guideline Compliance
- Specials Promotion and Upselling
- Cool Under Pressure
- High-Volume Dining
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Team Player
- Daily Specials Memorization
- Billing and Payment Processing
- Greeting and Seating Guests
- Taking Reservations
- Beverage Preparation
- Guest Satisfaction
Timeline
Server
Sunset Grill
07.2022 - Current
Breakfast Cook
Frego Breakfast And Bar
06.2018 - 03.2021
Supervisor
Johnny R’S Eatery
05.2017 - 09.2018