Christina Roberto Foster

Owner and Operator – Home based child care through the Covid-19 Pandemic

• Managed day-to-day business operations.
• Established foundational processes for business operations.
• Used Microsoft Word, Microsoft Excel, Adobe Photoshop, and OneShot Video Editor with consistency.
• Created and sent out personalized invoices bi-monthly.
• Tracked and managed expenditures of the business to promote profit. Created bi-monthly communication reports for all families.
• Completed daily logging of attendance, activities, and behaviour reports.
• Created Policies and Procedures for business practice and Marketing materials for business identity.
• Used fast executive function switching to complete multiple-task efficiently.
• Highly tuned my observation skills for supervision and developmental learning strategies.
• Plan and implement age-appropriate activities and educational programs. Ensure a clean and sanitary environment, including cleaning toys and play areas.
• Stay updated on best practices in child care and early childhood education.
• Seek solutions to ensure a harmonious and safe daycare environment.
• Ensure the daycare operates in a compliant and safe manner.
• Maintain accurate records of attendance, incident reports, and developmental milestones.

• Foster child development by promoting learning through play and structured activities.
• Document daily reports on each child's activities and milestones.
• Work cooperatively with other daycare staff, including teachers, assistants, and administrators.
• Attend staff meetings and participate in training sessions.
• Adhere to state and local regulations and licensing requirements for daycare facilities.
• Address challenges and conflicts that may arise among children or staff.
• Be trained in emergency procedures such as fire drills and evacuation plans.
• Monitored children's activities to verify safety and wellbeing.
• Implemented daily routines and activities to stimulate and engage children.
• Provided support and guidance to children in conflict resolution.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Responded to inquiries from parents and guardians.

• Spearheaded daily Life Skills programming, tailored to individual developmental needs.
• Collaborated closely with CAS, Ministry, and Terrace management to ensure youth success.
• Expertly managed conflicts and utilized TCI techniques to de-escalate youth. Facilitated staff debriefings following crises, maintaining a supportive team atmosphere.
• Produced daily logs, Plans of Care, and Incident reports.
• Supported youth with developmental or mental health challenges in daily living activities.
• Coordinated family visits, medical appointments and therapy sessions for 5 youth residents.
• Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.

• Played a key role in the Kudos Committee, delivering public speeches to large audiences.
• Demonstrated exceptional collaboration across departments, utilizing diverse communication methods.
• Showcased adaptability in time management and multitasking.
• Resolved conflicts skillfully and negotiated effectively to meet customer demands.
• Used compassion to work with individual clients to create custom plans while keeping company needs in priority.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Achieved performance goals on consistent basis.

• Consistently met or exceeded key performance metrics, including customer satisfaction scores, call resolution times, and first-call resolution rates.
• Established and maintained valuable client relationships by consistently delivering successful solutions to technical issues.
• Championed quality control for the department and mentored incoming employees.
• Contributed actively to the Health and Safety Committee.
• Exemplified strong leadership, managing group dynamics, and fostering positive interactions.
• Showcased expert problem-solving abilities and analytical skills in complex scenarios.
• Established valuable client relationships and consistently provided successful solutions.
• Trained other employees in customer service, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Led group discussions, fostering positive engagement within the facility.
• Administered office tasks, including MS Office proficiency and data entry for case management.
• Provided guidance in daily communication skills to youth.
• Honed communication skills for addressing behavioural concerns in young individuals.
• Conducted assessments upon intake to establish rapport and tailored rehabilitation plans.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Supervised youth in residential and community-based programs to minimize risks and offer support.