Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Christina Price

Ile Des Chênes East,Manitoba

Summary

In search of an Administrative Position Reliable Administrative Secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating, scheduling and record-keeping. Efficient typing and transcription skills.

Overview

27
27
years of professional experience

Work History

Administrative Secretary

Winnipeg Regional Health Authority
01.2020 - Current
    • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling.
    • Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
    • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
    • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
    • Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
    • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
    • Created and updated records and files to maintain document compliance.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Sorted, opened, and routed mail and deliveries to meet business requirements.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Secretary

Winnipeg Regional Health Authority
10.2011 - 03.2013
    • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
    • Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
    • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Executive Assistant

Investors Group
07.2005 - 10.2010

    • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
    • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
    • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
    • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
    • Handled confidential and sensitive information with discretion and tact.
    • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
    • Screened calls and emails and responded accordingly to support executive correspondence.

Sales/Service Representative

RBC Financial Group/ Royal Direct
01.2003 - 07.2005
    • Inbound customer service calls, selling products, problem resolution
    • Increased sales revenue by effectively managing customer relationships and addressing their needs.
    • Enhanced client retention by providing exceptional customer service and promptly resolving issues.
    • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
    • Researched client requests to create best possible solutions for diverse needs.
    • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative/Service Excellence Advisor

Zellers
10.1996 - 01.2004
    • Cashier, customer service representative, assisted in supervising, presented group workshops
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Responded to customer requests for products, services, and company information.
    • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Representative

Home Depot
11.2001 - 01.2003
    • Cashier, returns cashier, customer service representative
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Handled customer inquiries and suggestions courteously and professionally.

Education

Medical Office Assistant -

Robertson College
Winnipeg, MB
01.2011

TESOL (Teachers of English to Speakers of Other Languages) -

Global Tesol College
Winnipeg, MB
01.2006

University -

University of Winnipeg
Winnipeg, MB
05.2004

Next Step - French Course -

Nelson McIntyre Collegiate
Winnipeg, MB
01.2001

Upgrading -

Sturgeon Creek Secondary School
Winnipeg, MB
1999

Academic Diploma -

Nelson McIntyre Collegiate
Winnipeg, MB
01.1996

Skills

  • Resourceful, detail-oriented and ability to work independently as well as in a team
  • Ability to work in a fast paced environment, ability to juggle multiple tasks and priorities, capability to work under pressure
  • Excellent communication, organization, interpersonal skills with outstanding oral and written skills
  • Proficient computer knowledge
  • Database Entry
  • Administrative Support
  • File Management
  • Time Management
  • Scheduling and Calendar Management
  • Attention to Detail
  • Organizational Skills
  • Problem Solving
  • File Organization
  • Multitasking Abilities
  • Customer Service
  • Spreadsheet Tracking

References

  • Merrilee Sigvaldson, Manager of Facilities and Support Services WRHA, 204-619-2078, MSigvaldson@wrha.mb.ca
  • Lisa MacDonald, Senior Administrative Secretary WRHA, 204-940-2665, lmacdonald2wrha.mb.ca
  • Rosalie Richter, RN, Staff Development Instructor WRHA, 204-229-1405, rrichter@wrha.mb.ca


Volunteer Experience

  • Robertson College 100 years – Tree planting at Assiniboine Park, May 2011
  • Ile Des Chênes Community Centre and Arena Project – Fundraising Committee – Dec 2010
  • CIBC Run for the Cure – Greeter, September 30, 2007
  • Western Canadian Music Awards – Guest Services Manager/Door, October 19-21, 2006

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Administrative Secretary

Winnipeg Regional Health Authority
01.2020 - Current

Administrative Secretary

Winnipeg Regional Health Authority
10.2011 - 03.2013

Executive Assistant

Investors Group
07.2005 - 10.2010

Sales/Service Representative

RBC Financial Group/ Royal Direct
01.2003 - 07.2005

Customer Service Representative

Home Depot
11.2001 - 01.2003

Customer Service Representative/Service Excellence Advisor

Zellers
10.1996 - 01.2004

Medical Office Assistant -

Robertson College

TESOL (Teachers of English to Speakers of Other Languages) -

Global Tesol College

University -

University of Winnipeg

Next Step - French Course -

Nelson McIntyre Collegiate

Upgrading -

Sturgeon Creek Secondary School

Academic Diploma -

Nelson McIntyre Collegiate

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Christina Price