Christina Potter
Toronto,ON
Summary
Driven restaurant professional familiar with bussing tables, collecting trash and restocking supplies to help dining rooms operate efficiently. Solid customer service background with motivation to support team and restaurant needs. Skillfully prioritize and complete tasks to meet challenging demands. Hardworking focused on keeping dining areas customer-ready and neat. Trained in collecting dishes, resetting tables and restocking condiments. Team-oriented, reliable and always ready to go above and beyond to support team needs. Motivated and hardworking seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship building and time management abilities.
Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Host / Food Runner
St James's Gate Bookkeeper
04.2024 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member
McDonald’s
11.2021 - 03.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cashier and Customer Service
Popeye's Restaurants
08.2020 - 03.2021
- Customer service making sandwiches deal with cash cleaning stocking Inventory stocking items
Busser/Hostess dishes washer
Pizza e Pazzi Inc
03.2013 - 07.2018
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine
- Developed great team spirit with other personnel by pitching in and helping with task completion
- Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis
- Cleaned garbage cans and trash receptacles by action
Shift Supervisor
Wendys Restaurant
01.2010 - 07.2013
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Performed store opening and closing procedures, including setting up registers and checking products
- Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances
- Completed opening and closing duties to facilitate business operations
- Created and improved daily work plans for [Type] operation, including planning production schedules and optimizing task flows
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels
- Answered and resolved customer questions and concerns
- Assisted the general manager during assigned periods and trained over [Number] new team members
- Motivated team members to complete assigned tasks and perform at exceptional levels.
Shift Leader
Subways restaurants
12.2006 - 02.2010
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.Trained and supervised team member to maximize performance and meet daily objectives
- Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
Busser/Hostess
Carsairs beach bar restaurant
04.2004 - 03.2007
- Removed trash, spills and trays to keep areas clean and professionally organized
- Answered question for guests and retrieved desired items to maximize satisfaction
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Monitored customer movements and quickly cleared empty tables for future customers
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
- Greeted guests with friendliness and professionalism
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Backed up cashier staff to process customer orders and payments
- Suggested additional items and offered samples of weekly promotional items to increase store sales
- Stocked displays with new and transferred merchandise
- Offered product samples, answered questions and suggested products
- Proactively assessed customer needs and provided beverage refills, condiments and other services
- Managed inventory of dining room products, including condiments, linens and flatware.
Education
12 -
Golden secoundary school
Skills
- Customer Service and food beverages (10 years)
- Customer Service
- Food Service
- Crew Member
- Busser
- Kitchen Experience
- Food Preparation
- Cooking
Languages
English
Elementary
Certification
- Food Handler, 11/01/19, 11/01/24
Additional Information
SUMMARY
Driven restaurant professional familiar with bussing tables, collecting trash and restocking supplies to help dining rooms operate efficiently. Solid customer service background with motivation to support team and restaurant needs. Skillfully prioritize and complete tasks to meet challenging demands. Hardworking focused on keeping dining areas customer-ready and neat. Trained in collecting dishes, resetting tables and restocking condiments. Team-oriented, reliable and always ready to go above and beyond to support team needs. Motivated and hardworking seeking challenging new role in fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship building and time management abilities.
SKILLS
Cleanliness and organizationTable setting arrangement
Stocking and replenishingTable setup
Table settingCustomer seating Buffet serviceTable bussing
Food runningCustomer Service
Dining room organizationRecordkeeping
Guest service
Timeline
Host / Food Runner
St James's Gate Bookkeeper
04.2024 - 05.2024
Crew Member
McDonald’s
11.2021 - 03.2024
Cashier and Customer Service
Popeye's Restaurants
08.2020 - 03.2021
Busser/Hostess dishes washer
Pizza e Pazzi Inc
03.2013 - 07.2018
Shift Supervisor
Wendys Restaurant
01.2010 - 07.2013
Shift Leader
Subways restaurants
12.2006 - 02.2010
Busser/Hostess
Carsairs beach bar restaurant
04.2004 - 03.2007
12 -
Golden secoundary school