Summary
Overview
Work History
Education
Timeline
Generic

Christina Perez

Monterey Park

Summary

Eager, Optimistic, Premier Account Manager with 20 years of experience at C.R.Laurence. Proven ability to enhance customer relationships and deliver exceptional results. Always seeking challenging responsibility and new assignments. Actively welcoming new opportunities with a positive mindset for career growth and advancement.

Overview

21
21
years of professional experience

Work History

Premier Account Manager

C.R.Laurence
09.2022 - Current
  • Building relationships with 19 Premier Account Customers to establish long-term business growth.
  • Responsible for managing Coordinator
  • Trained Coordinator on Tandem programs
  • Baseline training with Coordinator on ACH products
  • Trained Coordinator on All Glass Sliding Door System
  • Collaborated with upper management to implement continuous improvements to daily processes.
  • Resolved problems with Premier Account Customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, to be able to better service Premier Account Customers
  • Collaborated with Engineering and Manufacturing teams to
  • Daily follow up on custom orders.
  • Collaborated with Purchasing to ensure MFG PO's are issued.
  • Collaborated with Operations Teams to make sure product is loaded on Transfer Trucks.
  • Collaborated closely with Service Centers on all customer issues. IE: Shortages/ Overages/ Incorrect product received/expedited shipments.
  • Process quotes for All Glass Sliding door systems. All Glass storefront Entrances. Panic/ Egress/Deadbolt/Dummy Handles. Fallbrook System.
  • Process orders for All Glass Sliding door systems. All Glass Storefront Entrances. Panic/Egress/Deadbolt/Dummy Handles. Fallbrook System.
  • Provide drawings for various ACH systems
  • SM1 follow up on large dollar quotes
  • EN71 Order Entry
  • EN61 Quote Entry
  • EN62 Quote Release
  • EN69 Order release
  • EN57 P&C Entry
  • EN81 W/O Entry
  • EN89 W/O Review
  • SFOL Quote entry



Specialist III- Architectural Hardware Dept.

C.R.Laurence
07.2021 - 09.2022
  • Process orders for All Glass Sliding door systems
  • All glass Storefront Entrances
  • Panic/Egress/Deadbolt/Dummy Handles
  • Fallbrook System and Klarity System
  • Process ACH Forms, slider drawings and shop drawings for custom orders
  • Provide Technical support to inbound customer calls
  • Provide Technical support for SFOL and 'shadow' inquiries
  • SM2 Follow up on large dollar quotes
  • SM2 Follow up on customer issues, expedites and/or general inquiries
  • Provide general support and training for Fallbrook System
  • EN81 Entry
  • EN62 / EN69 Release
  • Work with team members for constant support and training
  • Work with Team Leads for constant support and training

Specialist II-Office Partitions Dept

C.R.Laurence
09.2019 - 07.2021
  • Process orders, quotes for Monterey, Palisades, 487, and Fallbrook Systems
  • Review and approve drawings for both order and quote processing
  • Project Manage Monterey / Palisades orders
  • Provide Technical Support for inbound customer calls

Administrator for U.S.Aluminum

C.R.Laurence
07.2016 - 09.2019
  • Monitor general mailbox for U.S
  • Aluminum inquiries
  • Review and assign quotes, orders to U.S.Aluminum Estimators
  • Monitor EN69/EN62 review files
  • Monitor EN57 file
  • Monitor UQR file
  • Train new hire administrators out of Waxahachie
  • Provide support to U.S
  • Aluminum manager, by taking incoming customer calls

Executive Assistant to Vice President

C.R. Laurence
06.2011 - 07.2016
  • Answering phones
  • Taking customer calls
  • Monitor and update Vice President's Schedule and Calendar
  • File Documents
  • Assist with Tandem Training during acquisition of U.S Aluminum

Key Accounts Representative

C.R. Laurence
01.2008 - 06.2011
  • Provide additional support to Key Account customers
  • Process orders/quotes
  • Process Paccar/Kenworth/Mygrant orders
  • Provide support for inbound customer calls
  • Process and monitor EN57 for all of Tech Sales
  • Monitor general inbox for Key Accounts

Direct Sales and Service Representative For Northern California

C.R. Laurence
01.2006 - 01.2008
  • Responsible for selling Product of the Month products to customers within Territory
  • Making Direct Outbound Sales Calls to customers to meet goals
  • Processing Orders/Quotes
  • Provide support to customer inbound calls

Customer Service Representative

C.R.Laurence
05.2004 - 01.2006
  • Providing customer support for all inbound calls
  • Routing calls to correct departments
  • Processing orders/quotes for all accounts
  • Work with managers and peers for constant training of procedures

Education

High School Diploma -

Garfield High School
Los Angeles, CA
06-2000

Timeline

Premier Account Manager

C.R.Laurence
09.2022 - Current

Specialist III- Architectural Hardware Dept.

C.R.Laurence
07.2021 - 09.2022

Specialist II-Office Partitions Dept

C.R.Laurence
09.2019 - 07.2021

Administrator for U.S.Aluminum

C.R.Laurence
07.2016 - 09.2019

Executive Assistant to Vice President

C.R. Laurence
06.2011 - 07.2016

Key Accounts Representative

C.R. Laurence
01.2008 - 06.2011

Direct Sales and Service Representative For Northern California

C.R. Laurence
01.2006 - 01.2008

Customer Service Representative

C.R.Laurence
05.2004 - 01.2006

High School Diploma -

Garfield High School

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Christina Perez