Christina Papaioannou-Malcolm
Brampton,ON
Summary
With over 7 years of experience, consistently demonstrating superior customer service skills and building strong rapport and loyalty with customers. Possessing the necessary skills and training to approach work with trauma and empathy in mind, ensuring timely fulfillment of all parties' needs, ultimately reflecting positively on the company. Committed to anti-discrimination concepts and equality practices, unwaveringly utilizing ethical awareness skills in every interaction. Excellent interpersonal and communication skills have facilitated partnerships with various government alliances, fostering strong working relationships for clients on Social Assistance. Experienced in multitasking and critical thinking in high-risk, fast-paced situations, successfully completing a variety of tasks and responsibilities for vulnerable clientele.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Abilities To Work
Accessibility Employment Specialist
02.2023 - 03.2024
- Collaborating with employers to job match our clients with jobs in the skilled trades
- Determine client’s eligibility for services based on their financial assessments completed during the intake process
- Utilize up to date labour market expertise to identify potential employers in the skilled trades
- Initiate and maintain contact with employers to identify potential employment opportunities by various methods including in-person, phone, email, social media, etc
- And to build productive relationships
- Meet assigned placement targets, KPI’s and performance metrics monthly
- Develop and implement on-the-job accommodation training plans and job coaching strategies
- Identify, where applicable, employers and opportunities that may qualify for subsidies and other funded incentives
- Maintaining client’s file using various databases
- Build detailed knowledge of employers regarding their activities, structure, culture, human resources need, recruitment processes, management, etc
- And add the information to the organization CRM system.
Employment Consultant
Job Skills
08.2020 - 10.2023
- Interviewing all clients to obtain employment history, educational background, career goals, among other information, by using the Common Assessment Tool (CAT), which identifies client Stream A, B, and C Using the Initial Assessment (IA), identifying barriers to employment and assisting clients in developing job readiness skills and job search strategies through an Employment Action Plan (EAP) Assessing the need for additional assistance such as rehabilitation, financial aid, or further vocational training and making appropriate referrals
- Using Motivation Interviewing (MI) counselling approach when working with most vulnerable clients Complete all intakes using provided portal through Service Ontario (Phone, email, chat and in person)
- Managed caseloads of up to 150 plus clients monthly in search of gainful employment Interviewed clients and administered skills assessments to determine employability
- Proofread and edited clients' resumes to improve interview chances.
Employment Relations Specialist
Job Skills
10.2022 - 02.2023
- Achieving targets (both job starts and retention) Creating and maintaining working relationships with employers Aiding employers to determine needs, developing job descriptions, and arranging for interviews of potential employees
- Promoting the organization and its pool of talent Performing on-site or virtual visits to employment locations for follow-up and monitoring Implementing marketing strategy and attending promotional activities Expending employer supports as per allocated budget.
Residential Caseworker
The Elizabeth Fry Society
11.2010 - 08.2020
- Prepare and maintain daily observations, progress report and Case Management Plan Maintain and complete case notes and reports
- Knowledge of the Social Justice network and operations
- Implement Behavioral Management Techniques as required
- Knowledge of Ontario Works legislation and YCJA Act Prepare referrals to various community resources and services available to assist individual clients.
Education
Diploma: Community and Justice Studies -
Sheridan College
01.2010
Skills
- Effective Communication/Listening Skills
- Fostering Teamwork
- Problem Solving
- Strategic Thinking
- Multi-tasking Abilities
- Client Service Orientation
- Positivity
- Organization
- Leadership
- Business Acumen
Certification
- Customer Relationship Management database, 01/01/2021 - 01/01/2024
- Therapeutic Crisis Intervention, 01/01/2015 - 01/01/2024
- Mental Health Training, 01/01/2015 - 01/01/2024
- Trauma Training, 01/01/2015 - 01/01/2024
- Youth OTIS Training, 01/01/2015 - 01/01/2024
- CaseFLO 2.0, 01/01/2021 - 01/01/2024
- EOIS-CaMS, 01/01/2021 - 01/01/2024
Timeline
Abilities To Work
Accessibility Employment Specialist
02.2023 - 03.2024
Employment Relations Specialist
Job Skills
10.2022 - 02.2023
Employment Consultant
Job Skills
08.2020 - 10.2023
Residential Caseworker
The Elizabeth Fry Society
11.2010 - 08.2020
Diploma: Community and Justice Studies -
Sheridan College
- Customer Relationship Management database, 01/01/2021 - 01/01/2024
- Therapeutic Crisis Intervention, 01/01/2015 - 01/01/2024
- Mental Health Training, 01/01/2015 - 01/01/2024
- Trauma Training, 01/01/2015 - 01/01/2024
- Youth OTIS Training, 01/01/2015 - 01/01/2024
- CaseFLO 2.0, 01/01/2021 - 01/01/2024
- EOIS-CaMS, 01/01/2021 - 01/01/2024
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