Summary
Overview
Work History
Education
Skills
Websites
Certifications
Languages
Accomplishments
Timeline
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Christina Nuamah

Toronto,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Avaya Noelle Atelier
04.2015 - 07.2024
  • Successfully organized daily operations to meet business goals, resulting in improved efficiency and productivity for the company
  • Developed and executed an effective record filing system, resulting in streamlined document management and retrieval and improved communication for 50+ clients
  • Prepared and maintained accurate up-to-date spreadsheets and databases of client invoices and services, analyzed and reported on business performance and sales data on a monthly basis, resulting in improved decision-making processes for the business
  • Effectively managed a multi-line phone system, routing calls, delivering messages to business owners, and greeting visitors on a daily basis, contributing to a professional and welcoming atmosphere for the business.

Customer Service Dispatcher

Emterra Environmental
12.2020 - 03.2021
  • Successfully managed a high volume of up to 40 incoming and outgoing calls, ensuring accurate message recording for office staff, leading to prompt resolution of driver and customer inquiries and complaints
  • Developed and implemented an efficient filing system to maintain truck and employee files for over 100 waste/recycling drivers, meeting regulatory standards set by MTO and MOL
  • Demonstrated exceptional attention to detail in completing daily paperwork and computer data entry, following precise directions from management to produce accurate insights into the company's daily operations
  • Efficiently dispatched drivers to calls and provided them with essential information such as route details, location, and destination, resulting in seamless coordination and successful completion of tasks.

Sport Coordinator Intern

Athletics Ontario
01.2017 - 04.2017
  • Effectively assisted in the recruitment, coordination, and retention of volunteers for Championships and sanctioned events in order facilitate event logistics for all track events
  • Assisted in the coordination and delivery of programs, volunteers, and officials, championships, and the Run, Jump, Throw, and Wheel program(RJTW) in line with Athletics Ontario deliverables
  • Professionally answered all telephone and email inquiries in accordance with AO procedures
  • Efficiently archived results and coaching certification documents in order to maintain organization filing system
  • Photographed and catalogued track and field equipment for the purpose of renting to members and groups
  • Tasked with general research, coordination of event logistics, and social media content creation.

MLSE Launchpad Partnerships & Development Intern

Maple Leaf Sports & Entertainment
09.2016 - 12.2016
  • Helped maintain and grow stakeholder engagement in order to build and foster relationships with service collaborators
  • Provided support with MLSE Launchpad’s community and youth outreach strategies in order to assist in the creation of new sport programs
  • Assisted in the digital and social media reach to help create donor and volunteer engagement
  • Maintained an understanding of all new and on-going programs in order to speak knowledgeably about the work of MLSE Launchpad and its programming partners to the community.

Operations Supervisor

Paladin Security
10.2013 - 03.2015
  • Successfully motivated and trained up to 3 employees per rotation, leading to increased team productivity and enhanced collaboration among team members
  • Conducted regular evaluations of team members' performance and productivity, provided constructive feedback, and implemented corrective actions that resulted in an overall improvement in teamwork and efficiency
  • Effectively communicated critical information to clients and security staff using advanced telecommunications systems, ensuring timely and accurate delivery of all requests
  • Efficiently answered and managed 40-50 calls per shift, received from hospital staff, security personnel, and the general public, and promptly dispatched security guards to fulfill mandated tasks, leading to enhanced safety and security within the facility.

Education

Advanced Diploma in Sport Management

Humber College
Toronto, ON
04.2021

Skills

  • VMware
  • Google Workspace
  • Packet Tracer
  • Windows
  • Android
  • IOS
  • Mac OS
  • Linux
  • Microsoft Excel
  • Microsoft Word
  • Critical Thinking
  • Customer and client relations

Websites

Certifications

  • Google IT Support Professional Certificate


Languages

English
Native or Bilingual

Accomplishments

Ghana Canadian Soccer League Manager of the Year, 2013

Public Health Champion Award, 2009

Timeline

Customer Service Dispatcher

Emterra Environmental
12.2020 - 03.2021

Sport Coordinator Intern

Athletics Ontario
01.2017 - 04.2017

MLSE Launchpad Partnerships & Development Intern

Maple Leaf Sports & Entertainment
09.2016 - 12.2016

Administrative Assistant

Avaya Noelle Atelier
04.2015 - 07.2024

Operations Supervisor

Paladin Security
10.2013 - 03.2015

Advanced Diploma in Sport Management

Humber College

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Christina Nuamah