CHRISTINA NORQUAY
Kelowna,BC
Summary
Reliable and proactive manager with a strong sense of initiative and ownership. Passionate about supporting team members and excelling in mentoring new hires. Highly skilled in decision-making and takes great pride in customer retention. Possesses over 13 years of experience managing small teams, including the last 5 years in self-managed environments. Well-equipped to handle diverse responsibilities.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Dollar Tree
10.2023 - Current
- Oversaw warehouse activities while supporting the store manager.
- Handled stock processing in warehouse and facilitated its transfer to the store floor.
- Managed store operations including opening and closing procedures and overseeing up to 20 employee schedules and duties.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assumed management responsibilities in the absence of Store Manager.
Customer Service & Cashier
Home Depot
10.2021 - 07.2023
- Handled diverse duties within a major retail operation.
- Efficiently processed customer purchases through the point of sale system.
- Served as a customer service representative, guiding and assisting customers in finding their desired products.
- Executed returns of goods effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Site Manager
Access Storage
05.2018 - 09.2021
- Responsible for overseeing and coordinating the daily operations of a prominent self-storage facility.
- Ensured accurate and timely reporting of essential site metrics.
- Collaborated with clients to successfully address and resolve concerns related to service and payment matters.
- Reduced aged payables by contacting overdue accounts and collecting payments.
- Interviewed, hired, and trained new workers.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Store Lead
Princess Auto
05.2014 - 04.2018
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Effectively organized and executed order processing for various methods including phone, fax, and internet.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Aided in customer satisfaction by guiding them to desired store items.
Assistant Store Manager
Cosmoprof
02.2010 - 03.2014
- Managed general retail operations and provided outstanding customer service.
- Assisted sales staff members in achieving higher sales.
- Resolved customer inquiries resulting in increased operational effectiveness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Accounting -
CDI College Calgary
Calgary, ABSkills
- Profit & Loss tracking
- Money Handling
- Communications
- Staff Training & Development
- Vendor Management
- Conflict Resolution
- Customer-facing Services
- Scheduling
Timeline
Assistant Manager
Dollar Tree
10.2023 - Current
Customer Service & Cashier
Home Depot
10.2021 - 07.2023
Site Manager
Access Storage
05.2018 - 09.2021
Store Lead
Princess Auto
05.2014 - 04.2018
Assistant Store Manager
Cosmoprof
02.2010 - 03.2014
Accounting -
CDI College Calgary
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