Christina Norell
Sherwood Park,AB
Summary
Reliable Car Detailer skilled in engine cleaning and exterior waxing. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars.
Overview
22
22
years of professional experience
Work History
Car Detailer
DRIVING FORCE Vehicle Rentals, Sales & Leasing
Edmonton, AB
01.2021 - 11.2022
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
Receptionist / Printing Production
Crystal Printing Ltd.
Edmonton, AB
09.2017 - 06.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Team Leader /CO-Pack
MTE Logistix
Edmonton, AB
02.2018 - 08.2018
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Engraver
House Of Trophies
Edmonton, AB
09.2012 - 03.2016
- Enhanced engraving quality by meticulously following design specifications and consistently maintaining equipment.
- Increased client satisfaction with personalized engravings by accurately interpreting their specific requests and preferences.
- Streamlined the engraving process through continuous improvement of techniques and incorporation of new technologies.
- Collaborated with fellow engravers to complete large-scale projects within tight deadlines, ensuring timely delivery to clients.
- Mentored junior engravers in mastering the art of engraving, improving overall team performance and skill levels.
- Leveraged artistic skills to create visually appealing designs that exceeded client expectations on custom projects.
- Demonstrated versatility in various engraving methods including laser, rotary, hand-engraving techniques for diverse results based on project requirements.
- Improved workshop efficiency by organizing tools and materials systematically, allowing for quick access and reduced downtime.
- Exceled in engraving a wide range of materials including metal, glass, wood, and plastic to meet diverse client needs.
- Used machines to engrave customer items with desired wording and images.
- Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
- Performed custom work by using [Type] software for designs.
Bartender/Server
Rocky's Bar And Grill
Edmonton, AB
02.2012 - 03.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
Laborer
Stuart Olson Construction
07.2011 - 01.2012
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
Engraver
Elite Sportswear & Awards
Edmonton, AB
05.2005 - 03.2011
- Streamlined the engraving process through continuous improvement of techniques and incorporation of new technologies.
- Collaborated with fellow engravers to complete large-scale projects within tight deadlines, ensuring timely delivery to clients.
- Continuously updated knowledge of industry trends, materials, and tools to provide high-quality services to clients.
- Mentored junior engravers in mastering the art of engraving, improving overall team performance and skill levels.
- Leveraged artistic skills to create visually appealing designs that exceeded client expectations on custom projects.
Cashier/Customer Service Supervisor
Canadian Tire
Edmonton
01.2001 - 10.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Graduate Certificate - Officer Administration
Career City College
Kelowna, BC06.2021
Skills
- Automotive detailing
- Interior and exterior cleaning
- Upholstery Cleaning
- Stain Removal
- Chemical Handling
- Interior Detailing
- Odor elimination
- Expertise in detailing
- Multitasking
- Reliability
- Adaptability and Flexibility
- Equipment Cleaning
Accomplishments
Employee of The Month - October 2007
Languages
English
Full Professional
Timeline
Car Detailer
DRIVING FORCE Vehicle Rentals, Sales & Leasing
01.2021 - 11.2022
Team Leader /CO-Pack
MTE Logistix
02.2018 - 08.2018
Receptionist / Printing Production
Crystal Printing Ltd.
09.2017 - 06.2019
Engraver
House Of Trophies
09.2012 - 03.2016
Bartender/Server
Rocky's Bar And Grill
02.2012 - 03.2016
Laborer
Stuart Olson Construction
07.2011 - 01.2012
Engraver
Elite Sportswear & Awards
05.2005 - 03.2011
Cashier/Customer Service Supervisor
Canadian Tire
01.2001 - 10.2008
Graduate Certificate - Officer Administration
Career City College