Christina Nicole Alicea González
Laguna Hills
Summary
Health insurance professional with robust experience in sales and client relationship management. Proven track record of achieving sales targets and maximizing customer satisfaction through tailored insurance solutions. Strong team collaborator known for adaptability and delivering consistent results. Proficient in needs analysis, policy recommendations, and regulatory compliance.
Overview
14
14
years of professional experience
Work History
Health Insurance Sales Agent
MMM Holdings, LLC
10.2019 - Current
- Presented and sold insurance policies, building and maintaining client relationships and enhancing client satisfaction through a customized approach
- Leverage knowledge of industry regulations to ensure compliance, proving legally sound service to clients
- Achieved high sales performance in a competitive market, demonstrating strong strategic planning and problem-solving abilities
- Employed strong interpersonal skills to interact effectively with clients, providing tailored insurance solutions and building long-term relationships
- Conducted callbacks and follow-ups with existing clients to maintain relationships, encourage renewals, and suggest policy upgrades
- Delivered targeted insurance solutions to clients, using active listening and a consultative approach to exceed client expectations
- Engaged with clients to assess their insurance needs and provided appropriate recommendations
Health Insurance Sales Promoter
MMM Holdings, LLC
08.2018 - 08.2019
- Developed strategies to generate prospective client leads, improving conversations rates through collaborative planning and client outreach initiatives
- Collaborated with team members to improve sales presentations
- Tracked client interactions to maintain comprehensive records, ensuring organized and reliable client follow-up
Store Manager
Cozy Home
07.2013 - 07.2018
- Oversaw daily operations, focusing on inventory management, staff training, and costumer satisfaction to drive consistent business growth
- Led the team in improving sales performance through effective training and motivational strategies
- Increased customer satisfaction through hands-on service and problem-solving initiatives
Promoter
Ipnotik Models
01.2012 - 01.2013
- Organized promotional events to raise brand awareness and attract clients for the modeling agency
- Managed event logistics and collaborated with clients to achieve successful outcomes
Promoter
Intellicon Group
01.2011 - 01.2013
- Represented the company in various promotional events, showcasing its services to potential clients
- Engaged with the public to explain company offerings and create positive brand impressions
Education
Juris Doctor -
Interamerican University of Puerto Rico School of Law
San Juan, PR05.2024
Bachelor of Arts - Criminal Justice Investigation
Interamerican University of Puerto Rico
San Juan, PR05.2018
Skills
- Bilingual
- Excellent communication skills
- Interpersonal skills
- Strong negotiation abilities
- Sales abilities
- Proficient in Microsoft Office
- Detail-oriented
- Customer satisfaction focus
Timeline
Health Insurance Sales Agent
MMM Holdings, LLC
10.2019 - Current
Health Insurance Sales Promoter
MMM Holdings, LLC
08.2018 - 08.2019
Store Manager
Cozy Home
07.2013 - 07.2018
Promoter
Ipnotik Models
01.2012 - 01.2013
Promoter
Intellicon Group
01.2011 - 01.2013
Bachelor of Arts - Criminal Justice Investigation
Interamerican University of Puerto Rico
Juris Doctor -
Interamerican University of Puerto Rico School of Law
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