Christina Negley
Carson,CA
Summary
Diligent Account Manager with 10 years of experience in data entry, customer service, and medical records request processing. Proficient in data entry, HIPAA compliance, and clerical duties. Proven ability to multitask, and maintain a professional attitude. Possesses strong computer skills, including MS Word, Excel, and Outlook.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Express Imaging Services
03.2015 - Current
- Provides account information to customers including but not limited to updating orders and making payment
- Assists customers in the reconciliation of their order by phone, email, lists, mail/fax within the same 2 business hours unless otherwise noted
- Performs maintenance on document folders to be up to current date
- Provides timely resolution of customer complaints, concerns, and inquiries
- Builds effective relationships and trust with customers and potential customers by listening to their needs
- Responds effectively to customers requesting responses within 2-4 hours
- Accurately completes documents on a daily basis
- Prepares reports and correspondence as needed
- Assist fellow departments with workloads
- Communicate with leads / supervisor regarding workloads to assure work is completed accurately and within deadlines
- Performs other related duties as assigned by management
- Verified applicant information on PHI authorization forms to ensure accuracy, including full name, date of birth, and Social Security number, as provided by life insurance companies
- Converted PDF files (e.g., cover letter, letter of representation) to TIFF format to compile and submit comprehensive medical records requests for applicants
- Facilitated the submission of medical records requests to clinics and hospitals via electronic and manual fax
- Retrieved medical records via fax, email, and mail, accurately inputting retrieval details into the system for proper documentation
- Reviewed and verified the accuracy of applicants' medical records to ensure they corresponded with the correct individual before forwarding to life insurance companies
- Escalated cases to Case Managers when discrepancies in applicant information (e.g., name, date of birth, or Social Security number) were identified
Assistant Manager
Little Caesars
07.2012 - 03.2015
- Held key holder responsibilities, overseeing the opening and closing of the business in accordance with company procedures
- Managed inventory preparation, including cheese, sauce, and toppings, ensuring proper stock levels for daily operations
- Supervised team members, delegating tasks to ensure all operational and performance goals were met efficiently
- Conducted daily cash deposits and secured funds in the store's safe throughout the day
- Maintained a prompt, respectful, and professional approach in addressing and resolving customer complaints
Education
Some College -
Los Angeles Harbor College
Wilmington, CAHigh school Diploma -
Carson Senior High School
Carson, CA06.2012
Skills
- Fax/Copying/Scanning
- Outlook/G-Mail
- Customer Service
- Data Entry
- Multi-tasking
- Typing 50 wpm
- MS Word
- Excel
- Internet
- Organizational skills
- Organization
- Detail Oriented
- Clerical/Invoicing Duties
- Computer Skills
- Medical Records
- HIPAA
Certification
- Cybersecurity Training, 01/01/24-Present
- HIPAA Security and Privacy Training, 01/01/24-Present
- Cybersecurity Training, 04/01/23-Present
- HIPAA Security and Privacy Training, 01/01/22- Present
- Certificate of Achievement, 02/01/21-Present
- HIPAA Security Training - Business Associates H108 BA, 02/01/21-Present
- HIPAA Security and Privacy Training, 01/01/20-Present
- HIPAA Security Training - Business Associates H108 BA, 02/01/19-Present
- HIPAA Security Training - Business Associates H108 BA, 01/01/18-Present
- HIPAA Security and Privacy Training, 04/01/17-Present
- HIPAA Security and Privacy Training, 11/01/16-Present
- HIPAA Security and Privacy Training, 09/01/15-Present
Driver License
Class D
Timeline
Account Manager
Express Imaging Services
03.2015 - Current
Assistant Manager
Little Caesars
07.2012 - 03.2015
Some College -
Los Angeles Harbor College
High school Diploma -
Carson Senior High School
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